HypericeReviews of hyperice.com

Irvine

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4.4/ 5

Great

776 reviews

Hyperice4.4Great

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About Hyperice

Our mission is simple - to help everyone on Earth move better, live better and be better. Whether you’re an elite athlete or an individual who is simply looking for solutions to combat the impact of daily life, our suite of innovative products are here to help you unlock the best version of yourself.Founded in 2011, our innovative products have been used by the world’s best athletes and consumers in over 60 countries throughout the globe. We’ve built a brand that has helped define an entire category and is well positioned to carry the space forward for many years to come.

Hyperice (hyperice.com) has 776 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.

Also known as: hyperice.com
Website: hyperice.com
Category: Appliances & Electronics
Location: Irvine
Listed on The Fair Hearing: 2026

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Oct 25, 2024

Terrible Customer Service and Inaccurate Shipping Times

I am writing to report a disappointing experience I’ve had with Hyperice regarding an order I placed on October 14, 2024, for their lower body system. According to their website, my order was supposed to be processed and shipped by October 18, 2024. However, I have encountered several issues since placing the order. On October 17 and 18, I contacted Hyperice to inquire about the lack of tracking information. During these calls, I was informed that their warehouse had not fulfilled my order yet, and I was assured it would be shipped that day due to their acknowledged delay. However, as of October 21, I still had not received a tracking number, despite being told one would be provided by the end of the day on October 18. I attempted to follow up via email with no response, and the promised call from a supervisor never occurred. When I called again, I was informed that one package had shipped and was scheduled for delivery on October 25, but the second package remained in the warehouse (as of today, 10/25/24). When I requested to escalate the issue, I was told that management typically does not make outbound calls. After a lengthy discussion with the representative, I was left feeling that my concerns were not being taken seriously. Overall, Hyperice has shown a lack of accountability, failing to meet their shipping commitments or provide effective customer service. I feel that they are not prioritizing customer satisfaction and are unable to resolve issues efficiently.

By EED

Response from Hyperice· Sep 12, 2025

Thank you for reporting your experience with our Customer Experience team, we value all of our customers' feedback, good or bad, as we always aim to improve and provide the best possible experience for our customers. We wanted to personally reach out and apologize for this experience and inform you of the efforts and extensive work we have been putting in to improve our overall customer support and hope that we can earn your trust back in the brand. Please don't hesitate to ever reach out directly to our HyperCare® support team as we are always here to help: [email protected]