Amazing service
Amazing service
By Lior Y.
Response from HYPER GOGO· Dec 4, 2025
Hi Lior, Thank you for the kind words! We’re happy to hear you had a great experience with our service. Thanks for being part of HYPER GOGO!
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
178 reviews
Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Inspiring young dreams, fueled by HYPER GOGO!
HYPER GOGO (hypergogo.com) has 178 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
178 approved reviews, newest moderated first
Amazing service
By Lior Y.
Response from HYPER GOGO· Dec 4, 2025
Hi Lior, Thank you for the kind words! We’re happy to hear you had a great experience with our service. Thanks for being part of HYPER GOGO!
Good customer service and great product
By Nathan T.
Response from HYPER GOGO· Dec 4, 2025
Hi Nathan, Thanks for the great review! We're really glad to hear you had a good experience with both our customer service and product. Appreciate you choosing HYPER GOGO!
They are the definition of bad communication. They shipped the training wheels separately. Long story short they never arrived due to unpaid postage??? Was never offered any explanation and had to open a claim on PayPal for a refund to get them to offer any sort of resolution. Every time I contacted them (email and phone) they blew me off, said they'd call me back or let me know....then silence. I wish I never did business with them. Horrible experience. They needlessly gave my kid a boatload of disappointment.
By Matt J.
Response from HYPER GOGO· Dec 4, 2025
Hi Matt, We’re really sorry to hear about your experience — this is not what we want for any customer. We’d like to look into what happened, but we weren’t able to locate your order with the information available here. When you can, please reach out to [email protected] directly with your order details so we can review this and help find a proper resolution. We appreciate you bringing this to our attention and giving us the chance to fix it. — HYPER GOGO
Good customer service, recieved part I needed and worked perfect! Thank you!
By Patrick P.
Response from HYPER GOGO· Dec 4, 2025
Hi Patrick, Thanks for the great review! Glad to hear the part worked perfectly and that our customer service could help. Appreciate you choosing HYPER GOGO!
Bike doesn't feel like it's worth what I paid. I believe I could have found a better ebike for what I spent. Lesson learned I guess
By Brittanie M.
Response from HYPER GOGO· Dec 4, 2025
Hi Brittanie, Thanks for sharing your honest feedback. We're sorry to hear the bike didn’t feel like the right fit for you. If there’s anything we can review or help with, please feel free to reach out — we’d be happy to take another look. — HYPER GOGO
Always quick to respond and very helpful.
By Ty W.
Response from HYPER GOGO· Dec 4, 2025
Hi Ty, Thank you! We're glad our team was quick and helpful. Appreciate you being part of HYPER GOGO!
We set it up. It is not working. We filed an inquiry online with a video, waited 3 days asking for another video, which we responded within 1 hour with another video. Then it was crickets from hypergogo. I had to send 4 follow-up emails and finally got a response 1 week later telling us to try restarting the hoverboard and if still persist then to contact them again with the order number. Honestly, I paid over $400 for something that is not working and costumer service has been terrible and not helpful. I would recommend avoiding and buy elsewhere.
By Brittany M.
Response from HYPER GOGO· Dec 4, 2025
Hi there, We’re really sorry you had this experience — it’s never what we want for our customers. We’re glad our support team was able to connect with you and complete the return and refund. If there’s anything more we can help with, please feel free to reach out. — HYPER GOGO
Missing some bolts needed
By Jessica B.
Response from HYPER GOGO· Dec 4, 2025
Hi Jessica, Thanks for letting us know. We’re sorry some bolts were missing — our team would be happy to help get that sorted. Please reach out anytime. — HYPER GOGO