Hygger AquariumReviews of hygger-online.com

Purchased a pump directly from Hygger and the experience was and still is a nightmare. They sent a FedEx tracking number but it was heading 2000 miles in the opposite direction. They mixed my address up with a gentleman in Ohio. Terrible customer service, tag email with a 2 to 3 day turn just to answer questions about what to do and when to expect my original purchase. I just want a refund at this point but I'm still waiting on a reply. Can't review the product but I'm never going to purchase direct from Hygger.

Terrific products. Unbeatable value. I bought a freshwater planted light, air pump, heater and canister filter. When I did have an issue with the canister filter I purchased, they addressed it immediately and sent another. I have already made several subsequent orders. Excellent overall experience.

I purchased a light off of amazon for a coral tank. I purchased it in May and didn't use it until September. By November, the light would turn off and on. I finally contacted Hygger beginning February to see if anything can be fixed. I never got a straight answer. I sent them photos and videos of the problem. Still nothing. They also have not returned my money for the light. I will never buy any of their products again.

Guter Preis 🏷️ Leistung ,daher fünf Sterne 🤩 .😂🖐️👊🖐️😂

Ordered 3 x HG999-36w one Dec. 19, 2024, received all 3 on Dec 24th, unfortunately one wall power source was defective and the light would not power up, contacted customer service shortly after on the same day, found a response email when i awoke the next morning from Kitty. She simply asked for a video showing the concern and was able to send me info letting me know that the new component would be shipped out asap. Several days later i received the new wall power unit and all has worked flawlessly since. Since then i have ordered and received and setup 3 additional, 2 x 26w and a 42w bringing my total to 8 HG999 models on my tanks growing plants and working flawlessly. Top notch product.

Quality products,their heaters are second to none. I used to have the glass tube style heaters and an inkbird. I replaced them all for the hygger 800w heaters. best thing I could have done,clear display,easy to understand and operate. More expensive than a basic heater but worth the extra money.

What a service from Kitty. Fast ,competent with 2 mails she sorted all problems. Five Star+ Company. Good quality and good custermer service

I recently bought a hygger aquarium heater and had to contact customer services. A representative called Luna dealt with my query and she was excellent, always replied quickly and sorted everything out for me. Very impressive service.