Outstanding customer service
Outstanding customer service! Highly recommend these guys
By Haider K.
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
29 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Discover the ultimate recovery tool for athletes, fitness enthusiasts, and those seeking optimal post-workout rejuvenation. Our portable ice baths offer a convenient and effective way to soothe and revive your body. Immerse yourself in the power of cold therapy, relieving muscle soreness and accelerating your recovery. With our high-quality ice baths, you can experience the invigorating benefits of icy rejuvenation anytime, anywhere.
Hydrofic (hydrofic.com) has 29 customer reviews on The Fair Hearing, with an average rating of 3.0 out of 5.
29 approved reviews, newest moderated first
Outstanding customer service! Highly recommend these guys
By Haider K.
Awesome product! The replacement took awhile but the customer service made it up by including some freebies…thank you!
By Divya M.
It was a good experience buying the Hydrofic. The only issue was a leak, which I fixed. The customer service was good, as they provided a 50% refund for this issue immediately.
By MH
Delivery took w long time than usual. Products are coming from China and they delivered the wrong item but in return they give me full free accessories to compensate.
By Huge V.
I placed the order 2 months ago and I paid and still haven’t received my order this could be the worst thing I’ve ever seen ..
By Maha A.
Response from Hydrofic· Aug 4, 2023
Thank you for taking the time to share your experience with us. We apologize for any inconvenience you may have faced with your order. However, according to the tracking information we provided, your order has been marked as delivered. If you believe there might be an issue or if you haven't received it, we kindly ask you to contact our customer support team so we can investigate further and resolve the matter promptly. Your satisfaction is our top priority, and we are here to assist you in any way we can. Thank you for your understanding.
Great product. Quick reply from the support team when I needed to change the adress.
By Oskar
Great product, I love it!
By Felicia L.
I havent receive my product. It been more that 9 days. I check the traking and it only mentions "In transist"
By Jorge T.