Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
80 reviews
hydrafitnessexchange.comSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We carry NEW and USED commercial and home grade fitness repair parts for most major brand names. Whether you're looking to find replacement parts for a Treadmill, Elliptical or Stationary Bike - We can Help! Popular Brands such as Nordictrack, Proform, Life Fitness, Precor, True Fitness, Octane Fitness, Spirit, Sole.Our express site https://hydrafitnessparts.com/And Home Gym Fitness Equipment Site https://www.fitnesswarehousedeals.com/
hydrafitnessexchange.com (hydrafitnessexchange.com) has 80 customer reviews on The Fair Hearing, with an average rating of 3.9 out of 5.
80 approved reviews, newest moderated first
Great service! I ordered a replacement display board for my treadmill on Saturday, it was shipped on Monday and delivered on Wednesday. I just finished swapping the board out and my treadmill is fully functional again!
By B. L.
Very poor customer service. ☹ Takes a very long time for them to respond. See other reviews where they placed the blame on us customers. 🤨 From their reply they tell me they're getting tons of messages from customers. Yep I believe that because they are so shady!
By Disgruntled C.
Response from hydrafitnessexchange.com· Feb 20, 2022
Can You please tell what is the issue? We are getting tons of message from customers. Sometimes it can be missed somehow. Thanks.
Great product, fixed my problem. Great customer service and follow up to interactions
By blkwlf
Terrible company! They have the WORST customer service with horrible employees. They will take forever to respond and will make false promises. There are many businesses to get parts from... do not use this one!
By Nicole F.
Worked great
By Mindy P.
replacement foot for sole treadmill damaged in move. Perfect fit, good shipment time, exactly what I needed
By Mark W.
Great, fast shipping. Part arrived well packed with no damage and worked perfectly.
By Robert Van S.
Don’t buy from this company! They don’t stand behind their promises.This is a Terrible unreliable company who sell products that don’t work & has horrible customer service. We purchased an item from here which cost $600 & it only lasted a little over a month. When I called the hydra fitness exchange about the product that didn’t work he made promises to call me back to resolve issue but he didn’t call back so when I called back he claimed i hadn’t called them to inform them of the issue & he could not help me in any way. A very poor run company with no customer service.?Don’t buy from them!
By GA
Response from hydrafitnessexchange.com· Sep 9, 2021
Can you please send the order id? Is there any warranty available the parts you purchase. For quick response please use the direct message option you will found bottom right corner of the site https://www.hydrafitnessexchange.com/ --------Just found the order it's from our Amazon account The customer bought in April and tried to return in September. a motor. they burned it out on a worn out belt and deck. Now there is no chance to replace it.
