hydrafitnessexchange.comReviews of hydrafitnessexchange.com

Great service, quick delivery and I received the part I ordered in good condition

I received the part on time and the package came in free of any damages.

Found the parts I needed for an older treadmill. Good description and pictures. Reasonable priced. Didn't care for the added shipping protection charge. Package arrived in a timely manner. and parts were as described.

Quick shipping and the correct part was the fix for our bike! A little more expensive than a competitor, but being able to get the correct part in a timely manner was worth it. Recommend this company.

Customer assistance to resolving issues with this company is the poorest I've ever encountered! And I have worked in logistic/distribution for all my adult life. After a week of back-and-forth emails explaining and sending pictures, it became clear to me I am wasting my time in securing a return of an item I received that I can't use. Has a result, I am donating the product to Goodwill.

Works like a charm!

Received wrong items. Responded to 12 different emails requesting info (half were redundant though) but nothing was resolved. Items were returned a week ago but no refund yet. Customer Service is inept. Emails sent to hydrafitnessexchange.com starting with admin@ Don’t know what to tell you at this point but done responding after this one. The lack of a competent response is definitely indicative the my experience with my order.

Purchased a new pedal for my Schwinn Elliptical and received an email the next day saying that the price of the product was not high enough. I looked back on the website and the price of the part was doubled (not only the shipping, the price of the part itself). Will go elsewhere.