Better communication needed.
Better communication needed.
By Customer
Thursday, November 5, 2026 · Customer reviews of US businesses

The Fair Hearing score
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148 reviews
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With over 200 thousand cross references Hydrafil.com - The Only Way To Buy Hydraulic Filters.
Hydrafil Filtration Products (hydrafil.com) has 148 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
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Better communication needed.
By Customer
Invoice name in personal name ( not in company name) phone no is incorrect and UPS is not able to reach us However shipment is hold on costoms more then 7 day due to wrong documentaion in original invoice.
By Srinivasan M.
Response from Hydrafil Filtration Products· Dec 8, 2021
We apologize for the incorrect information that was accidently put on your custom invoice. As per our discussion we have refunded you your international shipping charge. We have also updated your customer profile in our system so that all future orders will have the correct information. Thank you being a valued customer throughout the years.
I have not received the product as it was hung up at customs with the incorrect information
By Inoac Interior S.
Response from Hydrafil Filtration Products· Sep 22, 2021
I do apologize if something was filled out incorrectly in regards to your shipping information. We ship numerous packages daily and can not monitor all of them. We were not contacted and made aware of any shipping issues. I assure you if we would have been contacted we would have taken the appropriate steps to remedy the customs issue. Sales Team Hydrafil Filtration Products