Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Bad
14 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Hyattplace is listed under Hotels.
Hyattplace (hyattplace.com) has 14 customer reviews on The Fair Hearing, with an average rating of 1.7 out of 5.
Showing 10 reviews with 1 star · Clear filters
We've been here since Saturday the 5th and today will be 5 days without anyone cleaning the room or emptying the trash. I've asked to have the room cleaned and nothing is done. We asked this morning again on our way out. When we returned after 5pm the room still wasn't done. When we arrived Saturday there were only 2 bath towels, not a single hand towel or wash cloth. Very dissatisfied with the service.
By Roger W.
Hyatt Place Downtown\loop located at 28 N Franklin Chicago, IL. 60606 312-955-0950. The staff at this location was EXTREMELY rude & UNHELPFUL. This is a SELF-service hotel. First they will only clean your room every 4 days (I see Covid is NOT a factor). Second if you need additional towels the staff ask you to come to front desk (COVID NO social distancing), but of course GREED rules the world. Please do NOT waste your time nor money at this location. Still waiting on return calls from the GM & Hyatt corporate office (4 days AFTER my stay).
By M
