HVAC DirectReviews of hvacdirect.com

I have been searching for parts for an old system and looking for options for a new system. I entered the chat expecting to get an AI that didn't work. Instead, I was connected to a real live person who was knowledgeable on HVAC systems, knew what they had, could make varied recommendations based on my needs, and didn't try to upsell me at every turn. As a DIY person who can't afford inflation expenses, this is gold. thank you, you earned my business.

I had some issues with my order. The stand for the condenser did not fit the unit, the lines set had 3/8" and 5/8" copper and the unit uses 1/4" and 5/8", and the condensate hose did not fit the line coming out of the evaporator. I had to rework everything to make it all fit. The mitsubishi mini split works great now, but the install took a lot longer than it should have given the wrong accessories supplied. HVAC Direct gave good customer service, but they need to be more thorough with the kits they supply.

Everything I ordered was as specked and what I ordered. The only problem I had was with delivery. I paid extra for a small truck with a lift gate and received a tractor trailer rig, which was too big to make the delivery.

Bailey was great. She made sure to correct my order from the shipping company. She didn’t give up and followed through till the end. Great Work😁

Well, after 40+ years in customer service, including 18 years as a Classroom teacher, 14 years in Hospitality Management, and 10 years owning my own business, this is the best Customer Service I've ever experienced. Wanting a mini-split, wall-mount, 2-zone system, the choices and subtle differences (seemingly only understood by experts) were too much for me to deal with. In a random Google search, this website popped up. I browsed a bit when the Chat box started to seem like a good idea. Less than 5 minutes later, having many questions answered (I typed fast, and so did the adviser (Kevin), and their ability to send hot links you can click without losing the chat window made making a decision easy. btw - (by the way) using the advisor (chat window) awards you an even further discount than on the site, which is sent to your email by your advisor while you're talking with him. Wow, indeed! If you only want an education or knowledge and the best system for your needs (they ask for the size of your rooms/house) this is the only site you will need to shop. Oh, and SHIPPING IS F R E E :0) Wow, again, they also sent me 2 links, one to a YouTube video on hiring the right expert for installation and one for a recommended site that lists contractors in your neighborhood.

Kevin Smith was professional and courteous. I was never rushed into making a decision. Kevin also was knowledgeable about the items that I was looking at. I will be returning back to HVAC Direct when it comes time to replace my AC unit. Thank you Kevin for a job well done.

Kevin was very attentive before I placed my order. Now that the order is placed and my credit card has been charged, no one will answer me. When I ordered, the item was in stock. Now, when I try to check my order status, it just says back order with no expected shipping date - yet they already charged my credit card. I sent a chat message (both a general one and one responding to the previous chat with Kevin) almost 2 hours ago. I got a brief response from Kevin and then a template message that says they sent my concern to customer service and I'll receive a response in 24 hours,and now my messages are being ignored.

The folks at HVAC Direct were super helpful in sizing my system, answering basic questions, then sending me a whole shopping list. I'm so glad I worked with HVAC Direct.