HVAC DirectReviews of hvacdirect.com

Quality product but all parts needed are not in package. Make sure to order additional parts like refrigerant line.

Great customer service. Timely delivery

The one I had ordered was out of stock. It was replaced by the next model up and was shipped immediately because of a time constraint I had. Thank you, It is working well.

Excellent company to work with. Very responsive and helped with a delay by getting us a furnace and ac system within days of the delay. Great tech service too! Highly recommend this company!

Always on time always correct. Good business.

First time buyer. Fair pricing. Unit packaged well and recieved in less than a week. Thanks

I ordered my system around September. I finally got around to installing it in November. The 1 1/8 line set I had ordered came with insulation on it so no obvious faults when I stored it. When I rolled it out it was apparent it had multiple kinks in it. I had to go to the local vender to get new line set. I didn’t think HVAC DIRECT would do anything because of the time that had lapsed. I emailed them and they apologized for the inconvenience and refunded me for the damaged line set. Wow. Honestly I had my doubts about this company when I order a system from them. I was wrong. They worked very hard to help me. The system is installed and running great. I’m very happy. I would use them again and recommend this company if your a DIY like me. Or even if you pay someone else to install. I installed and maintained HVAC units at my old job along with many other things.

The item arrived and worked for a day before it began to freeze over. We had to pay both for an electrician and an HVAC mechanic to come service the brand new item. We were told it came without enough refrigerant.