Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Bad
13 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Irrigation products for residential, commercial, and large turf sites.
Hunter Industries (hunterindustries.com) has 13 customer reviews on The Fair Hearing, with an average rating of 1.5 out of 5.
13 approved reviews, newest moderated first
Top client service from Hunter. I admit that I was skeptical at first. I had an X2 controler and I purchased a ‘wand’ to make it WiFi compatible. It didn’t work. So I bought another one and still didn’t work. I was irate. I contacted hunter support and after a few emails, they sent me a brand new WiFi controler, the PRO-HC, free of charge. 450$ value. They owned up, which is why I don’t hesitate to give them a 5 star rating for this interaction
By Hugues L.
BTT irrigation controllers are rubbish - app connects to controller but when you go to open and set watering, it looses connection!!!!!! New batteries and router vertually next to it but still no!! Going back to my previous contollers Behive! 👎
By Cameron H.
Poor customer service when all I need to do is to have them reset their de ice so I can program it. Been put on hold for HOURS. Been dropped, transfered and dropped again. Filed. BBB complaint but Hunter doesn’t care. Senior and elderly abuse
By Jay C.
I purchased a command center for my irrigation system. I am having an issue that is not covered in the manual. I tried to contact technical support, but it seems everything is done through email. This is going to take a long time to get resolved. Save yourself, the effort and time. Do not purchase in any hunter or X core product.
By Rick A.
This company offers no support for their products. They have no phone contact on their website, and their email ticket system appears to not be responsive. They have a note in their email that says "Hunter appreciates your business and places high importance on answering emails within 5-7 business days." Its been 3 weeks and still nothing.
By Steve M.
