Tuesday, November 10, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
404 reviews
Human InterestSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Human Interest, Inc. is a full-service 401(k) provider that helps small to mid-sized companies offer an affordable and scalable 401(k) that is easy to manage for employers and employees as the company grows. Employers can set up and administer a 401(k) plan entirely online, and make it easier for employees to manage their retirement benefits.For less than what a traditional 401(k) costs, Human Interest, Inc. gives you and your employees more options when it comes to crafting your retirement plan.What comes with a Human Interest, Inc. 401(k) plan?Automated AdministrationCompliance MonitoringDedicated Support TeamOur solution makes it possible for companies to offer high-quality 401(k)s as a part of a competitive benefits package without putting a huge administrative burden on HR.
Human Interest (humaninterest.com) has 404 customer reviews on The Fair Hearing, with an average rating of 4.3 out of 5.
404 approved reviews, newest moderated first
I use Human Interest for a few clients and my own business. It is very cost efficient, user-friendly and employee centric. Using as both admin and employee, it synchs with payroll and it is very easy to make changes.
By Clarissa F.
Interface is easy to understand. I am a company admin, so I have access to the company view and individual view. Both are pretty clean and easy to use. Reports are good. It syncs with my payroll provider, so that is very nice to have.
By Bob D.
The transition to Human Interest for our ADP 401 (k) has been administratively easy. The integration with Bamboo seems to be working as intended. No complaints.
By Denise B.
I have truly enjoyed working with Human Interest over the years. Every interaction I have had with their team has been a positive experience, and I have always appreciated the kindness, professionalism, and respect they show when addressing concerns, answering questions, or helping resolve issues. No matter who I have worked with, they have consistently been patient, knowledgeable, and willing to go the extra mile to provide support. What stands out to me most is that I have never encountered anyone who was anything less than kind, courteous, and professional. It is refreshing to work with a company that places such a strong emphasis on customer service and genuinely makes you feel valued. Their team has always made communication easy and has been wonderful to work with. I truly appreciate the relationships built over the years and look forward to continuing to work with Human Interest for many more!
By A C.
Human Interest has provided excellent service as our 401K service company. We have been using them for nearly two years and have zero complaints. Service works well and seamlessly integrates with Gusto.
By James K.
Great support, competitive pricing, and great features.
By Fedor P.
Total bait and switch. They promise a low rate and then quickly implement drastic price increases and unsolicited service add-ons that you have no option to cancel. This is by far the worst company I have ever worked with, they are crooked and unethical. Only option is to pull funds and move to an honorable provider. Also, they recently moved all Vanguard funds into BlackRock Funds, which is their parent company. I don't even know how that is legal and not a conflict interest. 401k providers are supposed to be fiduciaries for their investors not for the investment firms holding the funds.
By JW
Response from Human Interest· Oct 12, 2026
We take your feedback very seriously. We would love to speak about your situation in more detail but we are unable to identify you. For security purposes, please follow these steps: after logging in, click Support at the top of your dashboard and request for your case to be escalated in the chat.
Natasha was easy to understand, quick and very helpful. Thank you very much!
By Kenneth
