HumanapharmacyReviews of humanapharmacy.com

Centerwell pharmacy OTC is a bad joke. They double and triple the price,while sending you the cheapest useless products. Their vitamin supplements are deliberately displayed so you cannot see entire label, their "aids" are made in China or India and are cheap junk, even simple bandaids bleed through and won't stay on! Their pain patches fall off in the first hour no matter if you just showered, cleaned the area with alcohol, or even added adhesive tape (patch just sags between the tape). Humana Pharmacy wasn't great, but it was tolerable.....Centerwell should lose their license.

They don't seem to have a server that is able to handle the traffic. I have tried to get into my account, my meds and my otc at least 10 times already this morning. Always get a message that my browser is unable to get into theirs. Humana screwed all of us when they bought centerwell. Have Medicare and can't afford the co-pays if I don't use this disgusting company. The refill screen (the only one I can access) shows that the meds I am out of were refilled on 1/23/23. I got a letter telling me that my doctor denied one. I have two refills left. Haven't seen the ones I need. Anyone have a suggestion on how to refill them short of using another pharmacy.

I placed a refill order and a tracking number was created but 10 days later USPS did not have the item for shipping. No real acceptable explanation was given for the delays. If you are in need of your medication, you will be better serve to have your care provider send your prescription to CVS, Wal-Mart, or Walgreen for faster service. Humana Pharmacy and Centerwell Pharmacy is not reliable for on time delivery.

This has got to be the worst pharmacy I have ever dealt with. Centerwell Pharmacy has not changed anything. In fact they have gotten worse! I have always had issues with my prescriptions being delivered on time. Now it's worse. Most recently my doctor ordered 8 prescriptions for me, many of them new. This was on 9/2/22. It is now the 9/12/22 and they are either "processing" "on hold" or "action required". So let's break it down, shall we? "Processing" is misleading. One would think that "processing" means there are no issues and they are actively working on your order. 90% of the time it will be "processing" for 7-10 days. Then, your prescriptions get switched to "on hold" or "action required". So you now have waited a very long time and you still will be waiting. I have auto refills set up. Every month and I do mean EVERY month Humana will try and fill my prescriptions too early. I will get a email saying they are working on my prescriptions. I will get another email giving me an estimated delivery date. Then for those SAME prescriptions I will get a 3rd email saying it's too soon to refill and it will be placed on hold. YES, it's too soon to refill! But Centerwell/Humana or whatever they want to call themselves are the ones trying to fill it too soon. Not me! "On hold" usually means that it is too soon to refill as described above. So wouldn't the message "Too soon to refill, we will refill it on such and such date" be better? "Action required" This is my absolute favorite. This means that they need you to call them. Not that it will matter. You'll call, they will say they are trying to get in touch with your doctor regarding 1 of the 8 prescriptions. Wouldn't it make sense that they fill the other 7 while waiting for a doctors response? Nope, not them. They instead won't fill ANY of your prescriptions. My doctor will call them repeatedly, I will call them repeatedly and nothing gets solved. The entire time I have been typing this I have been on hold with Centerwell. I have talked to them 5 times in the last 4 days. I now have been on hold for 38 minutes and 32 seconds. RIDICULOUS! The CSR has no clue why none of my prescriptions aren't being filled so she puts me on hold so she can "look at my account". Great, thanks. Maybe come back every few minutes and apologize. Don't leave the customer on hold listening to elevator music that quite frankly is making me more angry. I get to told to go to my local pharmacy. If I could go to my local pharmacy trust me, I would. I am disabled, I have no transportation, I have no one that helps me. Every now and then I can manage to pay a delivery fee to get my prescriptions locally. Being on disability and getting hundreds (yes, hundreds. Not even 1,000 per month) means that I can't do this often. I have to keep a roof over my head and my daughters head and get groceries, pay electric, gas, water etc. I shouldn't have to go to my local pharmacy. I pay outlandish monthly costs just to have this sub par drug plan. This is UNACCEPTABLE! I have 3 infections that have made my white blood cell count plummet. Yet, I am sitting here 10 days later with no prescriptions and no estimated date for them filling them! I asked if they could expedite my prescriptions, they said expediting would make them take longer. That is the opposite definition of "expedite". I have now been on hold for 47 minutes and 12 seconds. Choose ANY other pharmacy.

Humana Mail Order Pharmacy is the worst service i have ever encountered since I have been retired. It changed its name to CenterWell, but they still are the same crappy service. They want to charge me 150.00 for a 95.99 refill prescription. I am in the coverage gap and the photo shows that i should only pay 95.00 when using their preferred mail order. I have only paid 95.00 for each of my insulin prescriptions all year long. Even though the plan documentation agrees with my reasoning. Each employee tells you something different each time you talk with them on the phone. Do Not Use this service. "They are Thieves!"

Humana was acceptable in the past but lately they are intolerable. They pay less and charge more. Higher deductible and now they even to refuse to pay their portion of drugs they have paid for in the past. They won’t even accept my doctor sending them information on why I can’t take another drug on their preferred list. They even tried to get my doctor to prescribe a drug not FDA approved for my condition. They reject appeals for no reason. This behavior smacks of profit oriented vs. customer care. When open enrollment comes around, they are history. Avoid these guys!

Run! Do not use Humana Pharmacy. They talked me into transferring all my RXs to them to save a little money. My very first order was screwed up. The promised no signature required. Guess what! Signatured was required (for refrigerated meds) and they weren't delivered. Instead they sat in a hot warehouse. They were only interested in pointing fingers so they wouldn't have blamed. Nobody cared about just solving my problem. With continuing problems I gave up and transferred all my RXs back to my local pharmacy.

It’s a 50/50 chance when you call if you can get someone you can understand ,your meds are important and they need people who can converse in the language at the time of order ,ask for supervisor doesn’t work usually next person is just as bad , it shouldn’t take 45 minutes to order a prescription on file ! Sometimes if I get to frustrated I hang up , sorry to say .I lower my rating I had tried to get my meds but they have gotten worse