Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
471 reviews
Hugterra™Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Today, Hugterra™ is a thriving brand, with a loyal following of customers who swear by our innovative massager. And while I may have started the company as a solution to my wife's neck issues, I'm thrilled to know that my product has made the necks, and lives of countless others significantly better.
Hugterra™ (hugterra.com) has 471 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
Showing 354 reviews with 5 stars · Clear filters
Excellent customer service!
By B S.
Response from Hugterra™· Dec 31, 2025
Thank you so much for your kind words! We truly appreciate your feedback and are glad to hear you had a great experience with our customer service. Your support means a lot to us
The package arrived on time but I had no longer use for it's services. The company offered a 50% refund policy which was promptly reimbursed. If ever I would need this product I may reach out back to the company again. Thank ❤️ you so much!
By Jackie C.
Response from Hugterra™· Dec 31, 2025
Thank you so much for taking the time to share your experience! We’re glad to hear your package arrived on time and that our team was able to promptly assist you with the refund. We truly appreciate your kind words and understanding, and we’ll be happy to help you again anytime if you ever need our product in the future. Wishing you all the best, and thank you again for your support!
Shipped quick
By Kevin
Response from Hugterra™· Dec 31, 2025
Thank you for your feedback! We’re glad to hear your order shipped quickly. We appreciate your support and hope you enjoy your experience with us!
This company has excellent customer support that responded to my email in a timely fashion and provided exactly what I needed.
By James
Response from Hugterra™· Dec 31, 2025
Thank you so much for your kind words! We truly appreciate your support and are happy to know you had a positive experience with us. If you ever need anything in the future, we’re always here to help
The product arrived promptly and in good condition, the customer service answered promptly to my questions. While I was not able to use the product, the customer service offer a refund and will give me a 50% partial refund.
By Silvia R.
Response from Hugterra™· Dec 31, 2025
Thank you for sharing your experience with us. We’re glad to hear your order arrived promptly and in good condition, and that our customer service was able to assist you quickly. While we’re sorry the product wasn’t the right fit for you, we’re happy we could offer a solution that worked for you. We truly appreciate your understanding and support.
Thank you for this amazing belt
By Terri F.
Response from Hugterra™· Dec 31, 2025
Thank you so much for your kind words! We’re thrilled to hear you’re enjoying the belt and that it’s been helpful for you. Your support truly means a lot to us
Item came well packaged. Directions were clear. Stays charged for a good amount of time. Customer service was promt and helpful.
By Alison C.
Response from Hugterra™· Dec 31, 2025
Thank you so much for your great feedback! We’re happy to hear the item arrived well packaged, the instructions were clear, and that the battery life met your expectations. It’s especially wonderful to know our customer service was prompt and helpful. We truly appreciate your support!
They were quick to respond and so easy to work with. Device arrived today and ready for some relief.
By John O S.
Response from Hugterra™· Dec 27, 2025
Thank you so much for your kind feedback! We’re really glad to hear that our team was quick to respond and easy to work with. We hope your device brings you the relief you’re looking for, and we’re always here if you have any questions or need assistance along the way. Wishing you comfort and wellness ahead!
