Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
471 reviews
Hugterra™Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Today, Hugterra™ is a thriving brand, with a loyal following of customers who swear by our innovative massager. And while I may have started the company as a solution to my wife's neck issues, I'm thrilled to know that my product has made the necks, and lives of countless others significantly better.
Hugterra™ (hugterra.com) has 471 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
Showing 354 reviews with 5 stars · Clear filters
The Customer service was superior
By Jodie V.
Response from Hugterra™· May 24, 2025
Thank you so much for your kind words! We're absolutely thrilled to hear that you had a great experience with our customer service. Our team is dedicated to making sure every customer feels supported and valued, and your feedback truly means a lot to us. If there's ever anything else we can do for you, we're just a message away!
The neck massager has done wonders for me. You'll feel the effectiveness right away, loosening the tightness in the neck, shoulder and upper back. If you travel a lot, as I do, be sure to keep tabs on the remote!
By Roberto Pace M.
Response from Hugterra™· May 24, 2025
Thank you so much for your thoughtful feedback! We're thrilled to hear the neck massager has made such a positive impact for you—especially on the go! And great tip about the remote—it's definitely a travel essential worth keeping close. If you ever need a replacement or have any questions, feel free to reach out. Wishing you continued relief and safe travels,
The customer service is courteous. The massager is too much for my neck pain, so they are offering me a refund.
By Laurie
Response from Hugterra™· May 24, 2025
Thank you for your kind words and honest feedback! We're sorry to hear the massager wasn’t the right fit for your needs, but we’re glad our team could assist you promptly. Your comfort and satisfaction are always our priority, and we appreciate the chance to make things right. Wishing you the best on your wellness journey,
I’ve been very fortunate to receive great customer care when I had questions about the products and great suggestions from the Company Hugterra I use the neck massager daily and it has helped tremendously for my neck with my migraines.
By theresa S.
Response from Hugterra™· May 24, 2025
Thank you so much for your wonderful feedback! We're thrilled to hear that the neck massager has been helping with your migraines and that our team was able to support you with care and helpful suggestions. It means a lot to us to know we're making a positive difference in your daily comfort. Wishing you continued relief and wellness!
The neck device works well. It has many options to address your head and neck pains. We discovered 2 options that worked best for us. We enjoy using it.
By Jurgita S.
Response from Hugterra™· May 24, 2025
Thank you so much for your kind feedback! We're glad to hear the neck device is working well for you and that you've found the settings that bring the most relief. It's great to know you're enjoying the experience — your comfort is our top priority! Wishing you continued relief and relaxation,
Unbelievable products and customer service. Their mission is pure and great. Will help your neck pain melt away.
By Antoine H.
Response from Hugterra™· May 24, 2025
Thank you so much for your amazing feedback! We're truly grateful for your kind words and thrilled to hear that our product and service made a difference for you. Our mission is to help people find relief, and it means everything to know it’s working for you. Wishing you continued comfort and wellness,
My neck issue is beyond what the product can help with (pinched nerve requiring medical attention) but it still feels good. When the product shipped the remote controller was not working properly. After a short back-and-forth with support they sent me a new one (granted, it took about a month to receive) that worked perfectly. I'm satisfied with their support. I would recommend talking to a health professional to see if this product is right for you, however, before purchasing.
By Mike S.
Response from Hugterra™· May 24, 2025
Thank you for your thoughtful and honest feedback! We're sorry to hear about your neck condition and truly hope you’re getting the medical care you need. While our device isn't a substitute for professional treatment, we're glad it still brought you some comfort. We also appreciate your patience during the remote replacement process and are happy to know it’s now working well. Your recommendation to consult a health professional is wise and appreciated. Wishing you continued healing and comfort.
Resolved my customer satisfaction issue.
By Nicola McGuire B.
Response from Hugterra™· May 24, 2025
Thank you for your feedback! We're glad we were able to resolve your concern and ensure your satisfaction. If there's anything else we can do for you, please don't hesitate to reach out. Wishing you all the best,
