Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
471 reviews
Hugterra™Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Today, Hugterra™ is a thriving brand, with a loyal following of customers who swear by our innovative massager. And while I may have started the company as a solution to my wife's neck issues, I'm thrilled to know that my product has made the necks, and lives of countless others significantly better.
Hugterra™ (hugterra.com) has 471 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
Showing 354 reviews with 5 stars · Clear filters
Great customer service and response times.
By Woo A.
Response from Hugterra™· Dec 12, 2025
Thank you so much for your feedback! We're glad to hear you had a positive experience with our customer service and quick response times. If you ever need assistance in the future, we’re always here to help!
They did offer a partial return which was super easy and fast.
By Katy L.
Response from Hugterra™· Dec 12, 2025
Thank you for your feedback! We're glad to hear that the partial return process was easy and fast for you. If you ever need any assistance in the future, we’re always here to help!
Customer Service team worked with me for a solution that made a refund super easy. I was unable to use the product. Instead of occurring high shipping costs to return the item, Hugterra let me keep the item and gave me a partial refund. I can now gift the item to someone else.
By Kasey
Response from Hugterra™· Dec 12, 2025
Thank you for sharing your experience! We’re glad our customer service team could make the refund process easy and convenient for you. It’s wonderful to hear that you can now gift the item to someone else and put it to good use. We’re always here to help if you need anything in the future!
Costumer Service is very efficient and taking care of me whatever the issue is. Very sincere about customer’s satisfaction.
By Sumit O.
Response from Hugterra™· Dec 12, 2025
Thank you so much for your kind feedback! We’re thrilled to hear that our customer service team could assist you efficiently and that you felt well taken care of. Your satisfaction is our top priority, and we’re always here whenever you need support!
Customer service was very responsive and helpful in guiding me through their return process.
By Colleen Flynn C.
Response from Hugterra™· Dec 7, 2025
Thank you for your kind feedback! We’re happy to hear our customer service team was responsive and helpful throughout your return process. We’re always here if you ever need further assistance!
Love this pillow. I have used it consistently and it relaxes my neck muscles so I don’t experience as much pain and discomfort.
By Yvonne J.
Response from Hugterra™· Dec 7, 2025
Thank you so much for your wonderful feedback! We’re thrilled to hear that you’re loving the pillow and that it’s been helping you relax your neck muscles and reduce pain and discomfort. Your comfort is exactly what we aim for, and it’s great to know the product is making a real difference for you. If you ever need anything or have questions, we’re always here to help!
This company knows what Customer Service means! I had an issue with the silver heating balls falling out due to the massager vibrations. They offered some compensation in return and a solution to keep them from falling out again and it WORKED! Thank you for your kindness and assistance!
By EA
Response from Hugterra™· Dec 7, 2025
Thank you so much for your kind words! We’re truly glad to hear that our team was able to assist you and provide a solution that worked. Your satisfaction means a lot to us, and we’re happy we could resolve the issue with the silver heating balls quickly and effectively. If you ever need anything else or have further questions, we’re always here to help. Thank you for trusting us!
Customer service was responsive. The hugterra worked as expected, just wasn't what I needed to address my pain.
By Erica A.
Response from Hugterra™· Dec 7, 2025
Thank you for sharing your feedback! We’re glad to hear that our customer service team was responsive and that your Hugterra device worked as expected. We’re sorry it didn’t quite meet your specific pain-relief needs, but we truly appreciate you giving it a try. If you ever need help finding something more suitable or have any questions, we’re always here to assist!
