Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Bad
56 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Hugsandroses is listed under Salons & Clinics.
Hugsandroses (hugsandroses.com) has 56 customer reviews on The Fair Hearing, with an average rating of 1.1 out of 5.
Showing 53 reviews with 1 star · Clear filters
I literally bought a instinct pheromone oil and never received my order. I bought it in the beginning of May but the delivery date kept on changing. I emailed them and they never got back to me. Bye bye to my money. Do waste your time on this scammers
By Jennifer L.
I ordered a bath bomb over 6 months ago, I kept emailing to very short “wait” emails only to check again to find the whole website is gone. How do I get my money back? >:(
By Jasmine S.
This website is a scam. I ordered a water dispenser in April and never received my order. Do not lose your money with this company, they are FRAUDS!!!!
By Chelsea M.
I ordered a bath bomb for a birthday gift for a friend back in April, 4 months later and they have changed the delivery date at least 4 times now. Every time I email customer service to complain I get a very generic response about tracking my order which has changed 4 times now. After reading other reviews I guess I am now accepting the fact that my order will never arrive and that this website has stolen my money. Also the phone number they offer on their website will ring until you get a voicemail so that is completely useless as well.
By for your O.
Haven’t received my order I made over 4 months ago. I emailed customer support multiple times and only received the same automated reply each time. Complete scam of a company, do not order from here!
By Freya C.
If I could I would give this negative number reviews. Ordered a me and you book on may 2nd and have yet to recover this item. Sent multiple emails and got nothing! Delivery date keeper getting pushed back. If anyone knows how to get my money back let me know ASAP.
By shelby A.
Scammers! I ordered a drink bottle in April and it still hasn't arrived. When I check the tracking it just keeps getting later and later. I have contacted them for a refund but I don't think there's anything else I can do. Bye bye money:(
By Leah G.
I made an order for the hello kitty pink flame lighter in march of this year. It is now July and still no package. Which is even more upsetting when I remember I paid for priority shipping. Extremely disappointed, I have no idea how I’m going to get my money back.
By luma
