No canceling of order - once you buy, you are it
Despite my numerous attempts (via email and phone) to cancel my order "since last week," they must have decided not to cancel by shipping it out via FedEx today. Moments after placing the order online last week, I found out it was no longer needed, so I phoned them. The operator said I would need to call back the following Monday since she could not look up the order?! Where is her computer? I then emailed the support but with no reply. On the following Monday, I was told it was being canceled on the phone, but she could not produce any cancelation number while advising me to call back for the cancelation number the next day?! I called back, and I was told it had been already shipped, and the only way to cancel the order was to ship it back at my cost?! I am calling BBB.
By bushidonyc