Hubble ContactsReviews of hubblecontacts.com

Response from Hubble Contacts· Jun 8, 2020

Hi Sarah, Thank you for taking the time to leave this review. I’m so sorry your order hasn’t arrived. I know how frustrating this must be, especially at this time. I’m going to take the time and look into what happened here, and I will reach out to you shortly via email. Best, Samantha

Response from Hubble Contacts· Jun 9, 2020

Hi Sue, Thank you for taking the time to leave this review. I am so sorry to hear that you have had some trouble cancelling your subscription. Please get in touch with us from email to discuss how we can address these and turn your opinion around - just send an email to [email protected] with the subject line "ATTN: Trustpilot". Thank you! Best, Samantha

Response from Hubble Contacts· Jun 9, 2020

Hi Donald, Thank you for taking the time to leave this review. It's great to hear that you've been having a great experience with our lenses and our team so far! Thanks for spreading the word! Best, Samantha

Response from Hubble Contacts· Jun 17, 2020

Hi Chelsea, Thank you for taking the time to leave this review. I’m so sorry to hear about your experience. I would love to find out more about what happened so that we can make this right. Please email [email protected] with the subject line "ATTN: Trustpilot" so that I can investigate further. Best, Samantha

Response from Hubble Contacts· Jun 17, 2020

Hi there, Thank you for taking the time to leave this review. I understand that you no longer need these lenses but we do require you to call in to cancel your subscription, which is why our phone line is toll-free and does not cost you anything to call. You may also complete and submit our cancellation form available immediately on our Terms of Supply. If it looks like there is an upcoming charge on your account, remember you can skip months and change delivery dates to buy yourself some time. If you have questions or need help doing any of this, don't hesitate to reach out to my team at [email protected] with the subject line "ATTN: Trustpilot" --we're happy to offer assistance! Best, Samantha

Response from Hubble Contacts· Jun 24, 2020

Hi Michael, Thank you for taking the time to leave this review. I’m sorry you had an unpleasant encounter with our support team. I’ve passed along the feedback so they can address any underlying problems and make sure this doesn’t happen again. Rest assure you that your account is canceled and refunded. If you have any further questions or concerns, please let me know at [email protected] with the subject line ATTN: Trustpilot - I’m here to help! Best, Samantha

Response from Hubble Contacts· Jun 30, 2020

Hi Vivi, Thank you for taking the time to leave this review. I'm sorry to hear that you've had issues with the lenses and with getting your order refunded. I’m going to take the time and look into what happened here, and I will reach out to you shortly via email. Thanks! Best, Samantha