Terrible customer service
You should want to work with your customers if you don’t want people to think you are scammers. I find it crazy that during those times, it is impossible for me to get a refund even though I explained everything to the agent I had on the phone. I’m still waiting on my refund, even though I shipped back my package almost 2 months ago, and showed you proof that I left it at the postal office. You charged me almost $130, during those hard times, it is a month worth of groceries for me. I’m very frustrated and now I even more scared reading others people reviews because, even though I closed my account, I’m afraid they will keep charging me.
By Audrey
Response from Hubble Contacts· Aug 25, 2020
Hi Audrey, Thank you for taking the time to leave this review. I am so sorry to hear that you have had such a poor experience in getting a refund that you no longer want to work with us. Customer satisfaction is always a number one priority for us. I'm deeply sorry that that wasn't clearly demonstrated to you. I would love to find out more about what happened so that we can make this right. In order to support you through this, please send an email to [email protected] with the subject line "ATTN: Trustpilot". Looking forward to hearing back from you. Best, Samantha