I signed up the the PRO level one…
I signed up the the PRO level one evening. Received the welcome emails from them the following day. I attended my first zoom call the day after and discovered, through hearing the trainers talk that this program wasn't going to be any help for my particular circumstances, which I had emailed ahead of time were the issues i needed help on. So that was the only ENCOUNTER i had with them before writing them the very next morning after the zoom call asking for my refund, as i had only used the pro level zoom call ONE single time. But instead of beiing the customer service oriented company I would have liked, they were only about screwing me out of my money! Forget that i wasn't happy with their services and just wanted to call it quits after 1.5 days. THEY dug their heels in and demanded to keep all the money I paid and then threw this bone "you can still use its services for 3 months"! OBVIOUSLY if i wanted to use their services i wouldn't have wanted a refund! NEVER do business with this company again! EXPENSIVE Lesson learned!!
By Phawn A.
Response from How To Train A Dream Dog· Jan 19, 2023
We are sorry to hear you were not satisfied with our service in the 1.5 days you were with us. We enjoyed talking to you on the Zoom call and offered you multiple suggestions on how you could address the potty training issue with your pup including the removal of pee pads from the bed you sleep in. It’s no problem if you don’t choose to follow through with our professional advice, but a refund is not warranted. If you change your mind and would like some help from our experienced and professional team, we’d love to help you teach your puppy to go potty outside as well as assist you with all the other skills your puppy can learn. It will take longer than 1.5 days to see results but we’ll get there together!



