Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
175 reviews
HouswiseSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
At Houswise, we’re redefining the way people connect. Our tabletop fire pits aren’t just about warmth—they’re about bringing people together in a way that’s effortless, stylish, and safe.What makes us different? Unlike traditional fire pits that are bulky, smoky, and limited to outdoor use, our sleek, modern tabletop fire pits fit anywhere—whether it's a cozy living room, a balcony, or a backyard. They set up in seconds, require zero maintenance, and burn with absolutely no smoke or smell thanks to our clean-burning Bio Ethanol Fuel.Each fire pit is crafted from premium materials, designed to create instant ambiance without the hassle of ash, firewood, or lingering odors. Plus, with our S’moreStation Board, we make classic fireside treats easier and more fun than ever.At Houswise, we believe in quality, safety, and making memories. That’s why we back our products with a 90-day satisfaction guarantee and a customer support team that’s always ready to help.Upgrade your space, spark great conversations, and experience the magic of fire—without the mess.Houswise: Warmth. Style. Connection.
Houswise (houswise.com) has 175 customer reviews on The Fair Hearing, with an average rating of 3.3 out of 5.
175 approved reviews, newest moderated first
Not sure if I ordered twice
By Dorothy B.
Response from Houswise· May 2, 2026
Hi Dorothy, We completely understand the concern! We've reached out to you at the email on file to clarify your order details, so please keep an eye on your inbox. Thank you for flagging this, and we're here if you need anything! Warmly, Sara from Houswise
I had some issues with customer service and getting a missing item shipped to me. Camille stepped in and totally took care of the issue. She is an above and beyond service person for Houswise. Love my tabletop fire pit and may order another! Thank you Houswise.
By Lynn Z.
Response from Houswise· Apr 24, 2026
Hello Lynn, Thank you for bringing this to our attention, and we sincerely apologize for the issue with your fuel. We’ve sent you an email with the details of your replacement order so you can receive your complete order as intended. We appreciate the opportunity to make this right and are here if you need anything further. Best regards, Raul From Houswise
I had quite a few questions and got answers for them all. Great customer service. I love mine. 45 min. of relaxation.
By susan T.
Response from Houswise· Apr 15, 2026
Hi Susan, We’re so glad our team was able to answer all your questions and support you along the way. Hearing that you’re enjoying those 45 minutes of relaxation truly makes our day. That’s exactly the kind of cozy moment we hope to create. Thank you so much for choosing Houswise and for sharing your experience with us! Warmly, Sara from Houswise
Love my fire pit and that I can use it indoors! I recently got the extender and I love that as well
By Kristin E.
Response from Houswise· Apr 10, 2026
Hi Kristin, Thank you so much for your lovely message. It’s wonderful to hear how much you’re enjoying your fire pit, and even more that the extender has made it even better for you. We love knowing it’s creating a cozy experience indoors, exactly how it was meant to be. Warm regards, Angelica from Plateful
Customer service was very responsive and accommodating.
By Cassandra D.
Response from Houswise· Apr 4, 2026
Hi Cassandra, We’re so happy to hear our team was responsive and accommodating. That’s exactly the kind of support we strive to provide. We truly appreciate your kind words. Thank you so much for choosing Houswise and for sharing your experience with us! Warmly, Sara from Houswise
I cancelled my subscription !!!!! And you sent another order!!!!! I do not want this order please stop it n credit my account know
By Robert S.
Response from Houswise· Apr 1, 2026
Hi Robert, Thank you for bringing this to our attention. We apologize for this experience, we will be in contact with you as soon as possible in order to solve the issue. Thank you for the opportunity to make this right. Best regards, Raul From Houswise
Great customer service. Thanks so much!
By Cookie D.
Response from Houswise· Mar 9, 2026
Hi Cookie, Your support truly means a great deal to our team, and we’re grateful you took a moment to share your experience. It’s always encouraging to know our efforts are appreciated. If you ever need any assistance, we are always happy to help. Warm regards, Angelica from Houswise
Am updating my former review where I expressed my frustration at being sent too many firepits, being expected to foot the cost to return them, and then being told by bot after bot, or AI responses, that my refund had gone through from Housewise, when it had not. Finally and at long last, a human being responded, with great apology, and facilitated the refund pronto. So I did want to add, eventually after much ado, the company engaged human interaction to provde actual customer service. For that, I am grateful and updating my review....
By C. Q.
Response from Houswise· Mar 9, 2026
Hi C. Q., We truly appreciate you taking the time to update your review and share your experience. Your feedback means a great deal to us, and we are grateful for the opportunity to make things right and assist you directly. If you ever need any assistance, we are always happy to help. Warm regards, Angelica from Houswise
