Monday, November 2, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
31 reviews
HouseStaySelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Housestay.com is an online marketplace for fully furnished standalone home and apartment rentals for Global Mobility Professionals, Business Travelers, Temporary Relocation Tenants, and Individuals as an alternative to extended stay hotels with a minimum stay of 30 Days (No Maximum).
HouseStay (housestay.com) has 31 customer reviews on The Fair Hearing, with an average rating of 4.3 out of 5.
31 approved reviews, newest moderated first
They are the worst. My rental contract ended a month ago but they haven't returned my deposit back. I've been trying to contact them via their AI service, via email, and phone calls but I get no replies. It sounds like a class action law-suit waiting to happen because apparently I'm not alone in this situation.
By E. L.
My tenant has been in the cottage for two weeks and I still have not received a payment. There is no email stating the payment amount. Chris claims they have been trying to pay me but they need payment information. That has been provided and still I have no money. Square doesn't have my money although that is who Housestay uses. I am beyond upset and thinking it is time to hire a lawyer as there has been no response from Housestay.
By Anne
Response from HouseStay· Jun 26, 2026
Hi Anne. We reviewed this booking. You were contacted by our team member and provided the reason for the delay, the fact that this was escalated to the payment provider (Square) and paid what you were owed once you shared your payout information. You are free to email us if you need help with anything else.
I absolutely loved the prompt customer service by Chris as he is super responsive and was available 24 / 7, which I found to be exceptional. Rented a home for two months in New York using this service as was pleasantly surprised to see reasonable prices and I'm use to paying high fees on booking.com or other platforms airbnb etc attach a 18 - 20% fee when I rent. All prices on this site were displayed upfront (so no surprises) and the fees were very reasonable..atleast I felt so..two things I really liked..I was able to pay using my bank account so saved on fees and was presented with a lease agreement at confirmation, which helped me feel protected, considering I had to cough up a few thousand dollars! Will definitely recommend to friends...
By Sean L.
Be careful. They are scammers. I spent a month looking for a place to live. It would be better if they cancelled it. / Secondly, every time the owner writes that his apartment is 3-5k more expensive, then you rent it for 5, he says I will rent this apartment for 8k. Just don't waste your time with them.
By Mariia O.
I rented an apartment through Housestay, and moved out by the time the pandemic got started. Housestay tried to reach me to send me my deposit back, but I didn't have access to the communication at that time because of the locked down situation. I came back after a year and reached out to Housestay to get my deposit back, and even though it was a long time, they were very helpful to lookup my account and get the paperwork started to process my refund back. It took a little while to finally get my deposit, but that is understandable to go through the processes to reclaim the refund after that long time. The guy named Chris from Housestay was very helpful and responsive throughout the whole process, and kept me updated on the status of the process and answered all of my questions promptly. Thanks Chris!
By Omar
The perfect way to find high-quality temporary housing!! I was displaced due to COVID and needed to find a clean, safe, and modern apartment for a few months... after looking on airbnb, craigslist, and a few other sites I came across HouseStay. I was able to find the perfect home that meet all of my needs and was able to stay below my budget, I was not able to see the property in person due to COVID but the property had a 3D virtual tour so I was able to see exactly what it looked like! Unlike some other sites the unit had actual photos of the unit, so I got to see the exact apartment I would be moving into... and to my surprise when I moved in it was exactly as advertised and actually even nicer than than it was displayed in the photos and 3D tour!! As COVID dragged on I ended up needing to extend my stay for several months, which was incredibly easy to do though their platform... and if I ever had any questions their support team got back to me immediately. My host was also very attentive and resolved any issue that came up within 24 hours. All in all, I would recommend HouseStay to anyone who is in need of temporary housing, and I will definitely be using them in the future... Thank you HouseStay!!
By Moriah C.
Chris from Bookings at Housestay was very helpful, responsive and attentive to our needs. We did not end up staying due to COVID19 restrictions but would gladly use this agency again!
By Georgina X.
HouseStay has been great to work with, they make the process so easy for hosts and tenants! I have only had great tenants come from HouseStay who were a joy to have stay at our apartments. I would highly recommend HouseStay to any host if they are looking for mid to long term tenants without any of the hassle or stress that comes along with it (vetting tenants, collecting rent payments, etc)!!
By James P.
