The House of StauntonReviews of houseofstaunton.com

I bought two identical chess sets from House of Staunton. Within two months, the rosewood pieces darkened so badly they became indistinguishable from the ebony pieces, making gameplay impossible. Customer service openly admitted this wood darkening is a known defect. Despite acknowledging the flaw, they refused to refund or exchange the set because I was slightly past their strict 30-day window. Worse, the second identical set is completely unopened and unused in its box. I asked if I could at least return the brand-new, sealed set for store credit to buy a better set from them, and they flatly refused that as well. A premium brand shouldn't sell defective goods, admit to the flaw, and hide behind a calendar deadline to deny store credit on an unopened item. Avoid this company.

Le problème est lié à la livraison en Europe. Je vis en France, et lors du passage de la commande il n'était précisé nul part qu'il aurait des taxes de douanes encore plus élevées que les frais de port !!! 32€ de frais de port annoncé, auxquels s'ajoutent 36€ de taxes non prévues car ce n'est écrit nul part lors de la commande...

These guys have the worst policies. Doesn't let you cancel an order that hasn't been processed or sent. Expects you to pay for return on an order they haven't even sent yet AND you have to pay for a 25% restock fee for their incompetent service and disastrous policies. Imagine not letting you cancel an order before they’ve processed or sent it. I have receipt in my shop app that shows it hasn’t. They are sharks and don't care about their customers and just want to take your money. Stay clear. I took my business to Royal Chess Mall instead. Wish I had came across them first. For the House of Staunton, take note and learn from your competitors. Yikes.

Received an attache case with a broken handle (not slightly irregular as advertised; totally broken in two pieces . I wrote to inform customer service of this issue; received no response whatsoever. This comes as a complete surprise to me, as I've purchased many items from this business over ~30 years.

Buyer beware! They ghosted me twice when I have tried to order. No communication from them saying why. I had to reach out wondering where my 2day shipping boards went. When I asked why, they said my order was flagged - and there was no real fix. I asked if for my trouble of being ghosted twice and not hearing from them, if I could get a code for free 2 day shipping. They said no. Ghosting orders, and not offering any fixes is poor taste in my opinion. I will not be using them after this last order (if it even goes through!).

Stay away Don't Buy The House of Staunton Chess Pieces - Terrible Customer Service I got the Imperial Chess set as a Christmas gift from my wife. Information is below I bought a chess set from House of Staunton that remained sealed in its original box for about five months while we were remodeling our room. When I finally opened it, everything appeared fine. The set then sat untouched as a decorative piece until the present day. Recently, I noticed a crack on one of the pieces. I contacted customer service and was told the set was out of warranty because it had been over a year since purchase, regardless of the fact that it had barely been used. Their solution? Pay $25 per piece for replacements. I reluctantly bought one, only to find another piece cracked shortly after. This really pissed me off. To make it worse, they started lecturing me about the need for humidity and temperature control, neither of which was ever mentioned at the time of purchase. No mention of this on their website, at least not easily found. If their products are so fragile that they crack just sitting on display, that should be disclosed clearly! I don't want to have to keep a humidity and temperature-controlled room for my chess set. I would have never told my wife I was interested in this chess set if I knew this was the case. For the price they charge, I expected much better quality and far more support. This will be my last purchase from House of Staunton ever. Do yourself a favor and stay away from this company. SKU: MENWIMP44-MENWIMP44-AJ-CThe Imperial Collector Series Luxury Chess Pieces - 4.4" King  1 $599.00 ***Select Wood*** 1 x Anjan and Natural Boxwood

I ordered an expensive set (Savano luxury 4.4') in blood rosewood, and found the pieces to be dyed counterfeits: - A wet wipe easily soaked substantial amounts of stain of every piece, especially unsealed surfaces. - The stain was magenta coloured, probably to combine with the wood's natural colour to produce a brownish red. - The pieces had none of Pterocarpus soyauxii's natural pleasant odour. - The knight's top can be screwed off. The wood was estimated to be too light for Padauk/blood rosewood's natural density. - Colour bleeding is possible in small amounts as oil stains or in alcohol solvents. The stains were neither of these. - My family and I found the chemical dye's smell sickening, and are leaving the chess set outside. Requesting a return based on these explanations, I received the reply "In regard to the wood species, the dark army was indeed manufactured from padauk/blood rosewood." I cannot leave pictures here, but will on other websites.

My wife ordered two chessboards in the clearance sale, and one has way too many imperfections to be acceptable, but since it is a clearance sale item there are no returns or refunds. In comparison for example, if you go to the website of chessbazaar, you will see two distinct categories: 'Clearance Sale' and 'Imperfect items'. I have never ever received any imperfect items when ordering from chessbazaar's clearance sale, because that's not what it is supposed to be, unless, of course it is announced to the customer beforehand. House Of Staunton doesn't tell you about the imperfections, they show a perfectly new board in the advertisement photo of the 'clearance sale', but then you get faulty items. I have sent them an e-mail with screenshots, but so far, ignorance has been my only answer.