Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
662 reviews
HoufySelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Houfy is the largest vacation rentals direct booking marketplace for rental property types such as homes, condos, cabins, apartments and rooms all over the world. The Houfy community offers more than 87,000 vacation rentals with no booking or service fees. Guests and hosts save money by booking vacation homes directly on Houfy. Easily search for a Houfy property and book your next condo, cabin, or house directly with a Houfy host anywhere in the world.Our mission is to empower everyone to book direct and save on service fees.We designed Houfy with hosts for hosts to be a true digital market place, not a middle man!
Houfy (houfy.com) has 662 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
Showing 595 reviews with 5 stars · Clear filters
It was easier and had a better rate than VRBO for the property we stayed at.
By Laura
Response from Houfy· Aug 15, 2026
Thank you — easier and a better rate is exactly the difference we're trying to make. Glad it worked out that way for your stay.
Easy reservation process. Love to book direct with the owner and avoid unecessary fees!
By Amy
Response from Houfy· Aug 24, 2026
Thanks Amy! Booking direct with the owner is exactly what Houfy is built around. Enjoy your stay!
As an older person who lives in an area zoned "frontier", where cell phones and internet don't work too well, and who is not familiar with smart phone technology, I was (and still am) a little terrified of trying a new way to rent our cabin besides airbnb which has gotten worse and worse lately. Airbnb will no longer allow guests and hosts to connect directly without going through their site, which does not work for us as internet and power are often down here, Also their fees are through the roof and they just decided to add their fees onto our base price, so it looks like we raised our rates a great deal. Still, I thought it would be impossible to make a change, but Houfy made it fairly easy with very user-friendly set up and great (GREAT) live customer service when needed. I even got to keep all my reviews from airbnb. Right now, guests are cautious and want to spend less on lodging, not more, and with Houfy I can n do this for our guests and get more bookings. I'm confident that Houfy will help me as I go along.
By LINDA F.
Response from Houfy· Aug 12, 2026
This might be my favorite review we've received in a while — thank you. Making the switch when you're in a frontier-zoned area with unreliable internet and you're not a "phone person" takes real nerve, and the fact that you did it (and got to keep your Airbnb reviews) is genuinely great to hear. That's exactly the kind of host Houfy is built for: keep the direct relationship with your guests, skip the fees that were quietly inflating your prices, and actually reach a person when you need help. Sorry the Square verification put you through the wringer before releasing your funds — that piece sits with the payment processor rather than us, but I completely understand how stressful it is to have money you're owed held up. Glad it resolved. And yes: we're here as you go along. Any time something feels unclear, reach out and we'll walk you through it. You've got this.
Houfy is well made, works perfectly, interface is clean, a great tool to get direct bookings for your rental unit as an alternative to OTAs. It's pricing is also fair. It's lacking full sync of promotions from Airbnb but that's a very minor detail.
By Miguel
Response from Houfy· Aug 12, 2026
Thank you — a clean tool for direct bookings at a fair price, as a real alternative to the OTAs, is exactly what we set out to build. And fair catch on the Airbnb promotion sync; it's the kind of detail we want to close the gap on, so thanks for flagging it. Glad to have you here.
The house was exactly as described and we had no issues with check-in or check out. Owner was easy to deal with and very responsive when needed. House was clean and centrally located as advertised. House itself contained everything we would need and having the game room downstairs was an added benefit for the young adults in our group who were able to enjoy each other’s company while the adults gathered on the main floor so plenty of room for everyone.
By Tina
Response from Houfy· Aug 8, 2026
Thank you for such a detailed review. "Exactly as described" is one of the best things a guest can say, and it sounds like your host earned it — responsive, clean, centrally located, everything as advertised. Love that the game room gave the younger crowd their own space while everyone still had room to gather. Hope you're back for another group trip soon.
Quick notifications are always helpful!
By Carol C.
Response from Houfy· Aug 8, 2026
Thank you — quick notifications keeping you in the loop is exactly what we're going for. Glad they're landing when you need them.
Booking a cottage thru Houfy was great- no extra charges like with Air BnB or VRBO. Booking confirmed quickly, they connected me with host for cottage. I needed to make a change which was easy to do. They touched based prior to my rental date & afterwards. They made it easy for host also.
By Lisa
Response from Houfy· Aug 8, 2026
Thank you for laying it all out. No extra charges, a quick confirmation, an easy change when you needed one, and a direct line to your host — that's the whole experience working exactly as it should, for you and the host alike. So glad it delivered.
We enjoyed the Moonstone Escape experience. The hosts were very pleasant and accommodating.
By Myra
Response from Houfy· Aug 12, 2026
"Thank you — sounds like your hosts made it a special one. Glad you enjoyed the escape, and we hope to see you back."
