Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Bad
18 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Hot Tub Spa Supplies is your source for all the supplies you need to maintain your hot tub, spa, or sauna. We offer excellent products for great prices. Buy discount hot tubs, portable spas and spa parts from Hot Tub Spa Supplies.
Hot Tub Spa Supplies (hottubspasupplies.com) has 18 customer reviews on The Fair Hearing, with an average rating of 1.8 out of 5.
18 approved reviews, newest moderated first
I had a great experience with them. I ordered last Wednesday heater and other things over $500.00 worth. Paid for fed ex 2 day delivery . Received it the following Wednesday. Could not be happier. 7/15/21
By Gerry L.
Terrible. Spent $380 paid thru PayPal. Stefan states the money never cleared. My bank account and PayPal show it did. I filed a PayPal dispute. Then I got threatening emails “get your act together and pay up already” and the latest email.. “I saw it as ‘pending’ but still says that - I would have shipped your order you idiot if I got paid!! you can't scam through PayPal you genius Stefan Brownell CNY HOT TUBS 607.533.9411” Professional business? I think not. All I want is a refund at this point, it’s been almost 2 months. Shop elsewhere!
By Jennifer H.
This company stole $530 from me, they have told me for months they will "refund: to my credit card and continue to give me the run around. I would be extremely wary of this business if I was you. I am in the process to see what I can do legally against this company.
By Hot T.
I buy HotSprings Chemicals (PH UP, Scale, and Chlorine) from them all the time - never had an issue - shipping free and best price out there. Probably ordered from them 4 times in the last 3-4 years.
By Chris
Super slow shipping Product still isn't here as they never shipped it till 4 days after I ordered.........
By kjk
i did not have any issue with them at all they answered my calls and emails and i got a part from them and some chemicals and had a very good experience.
By Fabrizio R.
If I could give zero stars I would. This place is a scam. I ordered a Hot tub cover almost 12 weeks ago. The site said to allow 4-5 weeks delivery time. I started emailing asking about the cover after the 7th week. I was told time and time again that it "would be on the next truck". Then on one of the last follow up emails, at the 11th week after ordering, they said "Hello, we are sorry for the delay. We contacted supplier and the cover will be shipping this coming week." 4 days later, I got an email saying it had shipped with tracking info that made no sense. I emailed back (Because they do not answer the phone number they supply for Customer Service on orders) and asked to clarify the tracking number as 10 days had past. No reply ever came. I then looked on my account, and they had credited my account! So, I could have bought it 13 weeks ago from another dealer, had they been honest and up front. Instead they lied, kept my money for 13 weeks and never delivered the product OR called me with any explanation. If you buy from this store you are a fool after reading the reviews and the experiences of those that have been taken advantage of. BUYER BEWARE! Worst experience buying online EVER.
By Scott M.
No customer service support - look for another company to provide your parts.
By R M.
