Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
11 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Hot Tub Outpost is listed under Industrial Supplies.
Hot Tub Outpost (hottuboutpost.com) has 11 customer reviews on The Fair Hearing, with an average rating of 2.3 out of 5.
11 approved reviews, newest moderated first
Placed an order 2 weeks ago. Got an email with an order confirmation # and that was the end of any communications. No response to email and the will not answer the phone. I will give them a week before canceling the charge due to fraud.
By Jim Y.
Great prices fast free shipping but God help you if something goes wrong or you need to return. No one answers the phone. No one Answers emails. You cannot contact them. You pay for returns and they charge %15 restocking fees.
By Tim B.
Super great service. Fast and they have all the parts in stock. Fast delivery to Canada also.
By Sacha G.
Don’t believe their return policy. They refuse to return money for legit reasons. Do not do business with this company if you are at all interested in a possible return
By Chris R.
Package was sent back to sender. Apparently the address was written wrong. It's been a few days so far trying to get ahold of them. Online messaging hasn't worked, several emails and no one answers the phone. They say they have 24/7 Support....Nope. Take your money, lose your item and crickets... I'll update this review if I hear more from them.
By NMott
I have an older Dynasty Swim Spa, and I wasn’t having any luck finding the parts I needed. The hot tub outpost was the only dealer able to help me out. They were very helpful finding all the components I needed including some specialized wiring harnesses. The staff are friendly and very helpful. I placed an order for the wrong part, but the team figured it out for me, and they found the correct part. They even issued me a credit for the difference between what I ordered and what I actually needed. I explained the urgency to them, because our house is up for sale, and they did a great job expediting my parts. I highly recommend The Hot Tub Outpost for any of you spa needs. Denis Lanno Canada
By Denis F L.
Fast and smooth transaction Product was as detail described on web page
By kunde
Orderd fine from them a few times. Then ordered a storm strap, got an email saying it wouldn't be availble till april 30th. I said i would wait. April 30th came and it still didnt come. I got a refund. Then a couple days later i saw it available on their website, so i ordered again. Waited a few days, no tracking info came. Reached out and they said it was 2 to 4 weeks out from their facility. Dont know why they would not just put out of stock! When i asked why they did not tell me.
By Bryce P.
