Purchased a 20k Hot Springs Vanguard…
Purchased a 20k Hot Springs Vanguard salt water spa in 2023. Now selling the house and although I bought a 7 year warranty with the hot tub, the manufacturer says it will not honor the warranty with the transfer. Their explanation was that "I paid the dealer for the warranty and new owner did not". That makes complete sense but, I didn't get any money back for the remaining time. The they explained that "It was in the fine print of the contract". Lesson learned, don't buy from a company who cares more about their profit than supporting their product and customer. Bad Business!
By Neil W.