Good support
Good support
By Max M.
Monday, November 9, 2026 · Customer reviews of US businesses

The Fair Hearing score
Great
768 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
About Us: As stated by Speedtest.net, Hotspot Shield is the World's Fastest VPN Awards Winner, Hotspot Shield performed the fastest in both local and international testing. Our service helps millions of global online users who want privacy protection and access to IP-restricted content by offering fast and dependable service for their desktop, laptop, and/or mobile devices. We are unique because we offer unlimited bandwidth and over 500 servers across 115+ countries.Key Benefits: Data Encrytion Hotspot Shield uses cutting-edge military-grade security and 256-bit AES encryption to ensure your data is protected, even when connected to unsecured public WiFi hotspots.Online Anonymity and Hidden IP Hotspot Shield hides your IP address, activity, and location from all websites and online services to ensure your anonymity and protect your privacy. Hotspot Shield never tracks, logs, or stores your personally identifiable information, including your IP address.Access to Online Content Hotspot Shield VPN blocks third-party tracking to give you unrestricted access to sites like Facebook, Snapchat, YouTube, Skype, and any site or service that may be censored or blocked according to geolocation or online activity. With unlimited bandwidth, you can access all your favorite content — like games, live sports, and streaming sites — from any device, anywhere— at blazing-fast speeds. Stream and download your favorite movies and shows worldwide on Netflix, YouTube, Prime, Disney+, and more.45-day Money Back Guarantee: Your satisfaction is our top priority. If you decide during the first 45 days, that our service is not the product for you, we'll refund your subscription fees in full.
Hotspot Shield (hotspotshield.com) has 768 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
Showing 606 reviews with 5 stars · Clear filters
Good support
By Max M.
very very good service for all customer requests, you guys are great hotspot Shield crew, I am very grateful for your help
By rangga
I was experiencing a nightmare with a person who impersonating my subscription. Thanks to Mr Arlan and the team for the time and effort to sort thing out really appreciate it 👍
By ALSHIMA A.
The support is very professional and efficient.
By Enzo
Good expeirence
By Syed Naveel H.
I am very pleasantly impressed by how competently and clearly I was provided with the advice of a specialist from your company. Just before that, I had a bitter experience of communicating with insufficiently competent employees of the support group of different companies. Yesterday I was pleasantly surprised by how well organized your support service is. Once again, thank you very much for your help. Continue in the same spirit. I wish you success!
By Alessandro
Very helpful and solved my problem very quickly. Very speedy response
By Philip C.
I had a question about upgrading to an ID protection. Carl was very helpful.
By DICK C.