Excellent service
Excellent service, promised speed. Best customer service.
By Hardik R.
Monday, November 9, 2026 · Customer reviews of US businesses

The Fair Hearing score
Great
768 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
About Us: As stated by Speedtest.net, Hotspot Shield is the World's Fastest VPN Awards Winner, Hotspot Shield performed the fastest in both local and international testing. Our service helps millions of global online users who want privacy protection and access to IP-restricted content by offering fast and dependable service for their desktop, laptop, and/or mobile devices. We are unique because we offer unlimited bandwidth and over 500 servers across 115+ countries.Key Benefits: Data Encrytion Hotspot Shield uses cutting-edge military-grade security and 256-bit AES encryption to ensure your data is protected, even when connected to unsecured public WiFi hotspots.Online Anonymity and Hidden IP Hotspot Shield hides your IP address, activity, and location from all websites and online services to ensure your anonymity and protect your privacy. Hotspot Shield never tracks, logs, or stores your personally identifiable information, including your IP address.Access to Online Content Hotspot Shield VPN blocks third-party tracking to give you unrestricted access to sites like Facebook, Snapchat, YouTube, Skype, and any site or service that may be censored or blocked according to geolocation or online activity. With unlimited bandwidth, you can access all your favorite content — like games, live sports, and streaming sites — from any device, anywhere— at blazing-fast speeds. Stream and download your favorite movies and shows worldwide on Netflix, YouTube, Prime, Disney+, and more.45-day Money Back Guarantee: Your satisfaction is our top priority. If you decide during the first 45 days, that our service is not the product for you, we'll refund your subscription fees in full.
Hotspot Shield (hotspotshield.com) has 768 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
Showing 606 reviews with 5 stars · Clear filters
Excellent service, promised speed. Best customer service.
By Hardik R.
Very quick and to the point answers!
By Hjalmar M.
Ребята решили проблему , которая у меня возникла с ихним сервисом довольно быстро и оперативно .
By ZvirdiablO
Very fast, competent tech support. HotSpotShield VPN has worked flawlessly for me for nearly two years. (It's by far the fastest and stablest VPN I've tried, by the way, and I've tried many.) Today, though, after having installed the VPN on a second router, I was having a serious connection problems. Within a matter of minutes, I received a reply which provided clear steps to follow. I did so, and in a short time I was up and running again.
By Charles
All the temporary issues with a VPN server were quickly fixed after just an email
By Michele
money was debited after 2 months of the trial version. I wrote to support, they answered very quickly and helped to return the money.
By Aleksey
Problème VPN résolu rapidement
By Xavier G.
I was initially having issues connecting on my Windows 11 Surface Pro X (ARM64) PC. The team is extremely responsive, patience and helped resolved quickly. Highly recommended. A++++++++++++++++++++++
By Charles