HotelReservations.comReviews of hotelreservations.com

Terrible! We called to book a hotel room and thought we were directly speaking to the hotel front desk. We were told our card wouldn't be charged until after arrival/check out and we were charged right then and there. Come to find out, we were charged $200 more than what the actual hotel charges and took me 3 hours to get a hold of anyone, after jumping through hoops to find a number and company name to contact them! (We thought we were dealing with the actual hotel) The answering system states the wait time is less than 2 minutes.....nope, finally I have a ticket for someone to review my refund claim. Guy stated I agreed to the terms and it was too late. What terms???? Very shady, sneaky, crappy way to do business. I cannot believe this is a legitimate business. A customer doesn't benefit at all by utilizing their services. FRAUD!!! who pays ahead of time for a hotel room, gets over charged, and can't cancel? Sounds like a perfect scam, especially when they don't tell you what the charges are and the terms. Stupid. Stay away from this site and make sure you're calling the actual hotel!

SCAM,SCAM, SCAM I would give 0 stars if I could!!!!! I never write reviews but this company should be shut done immediately! Totally ripped me off. I was told that I booked a room at the Tropicana in Atlantic City in the Chelsea Tower with an oceanfront room and when I got there there was no room for me. They never sent me a confirmation email. I only got a text and I showed it to the Tropicana and they said it was for a diffferent hotel called Trp. I went there and the hotel was rundown, dirty, and downright scary looking. I told them I didn’t book there and the person at the front desk was extremely rude and said he didn’t care because he had my $ already. I left and stayed with friends at another hotel and he then charged me 2 additional fees of $50 each on top of the $400 I was already charged and they charged me 2 fees of $14.99. Total fraud!!!!!!!!!!!!!!

You are misled by thinking you are booking with a hotel room directly and you chose a room, agree a price and are taken to payment page, only after do you seee that they have added a tax charge which was a 25% uplift on price of room and when when you get e mail confirmation do you realise this was a third party. I have disputed the charge and ask credit card company to dispute. It is wholly misleading. Do not use this company

Was charged hidden fees and when contacting agent it sounded like she was talking in a roomful of magpies and then she hung up.

We paid booking fees $200 over the total hotel cost. The costs were hidden in the fine print, then when I called customer service, I was informed that these were taxes but that they would not disclose the nature or details of the taxes and fees. Do NOT book with them.

Total rip-off company. I paid for a hotel Extended Stay America. Was paying for a room for my son and I was told he would not need to present the credit card at check in. This was all incorrect information, the hotel would not let my son have the room and I was told the charge is non refundable ! I'm making a claim with my bank against these lying thieves !

Rip Off! - I made reservations through them for a room for my daughter traveling across country. The room was disgusting & not clean (not this company's fault) and she went to another hotel. However, when I called for a refund the rep argued with me including telling me that I needed to get my refund from the hotel. HotelReservations charged me, they needed to refund me! After a long hold they finally refunded my hotel room but I've discovered that they kept there $15 fee. DO NOT DO BUSINESS WITH THIS COMPANY!

Terrible!! Do not use them. I thought I was making reservations thru the resort until I receive the email. I told them I wanted an ocean view and they put me in a non view room. When I called they said they would investigate and get back to me. I know what I said on the phone. This has been over a week and a half and I still have not heard anything. I called and they said a supervisor would call me back in an hour and I still have not been called.The better business beareau needs to shut them down.