hotelcollection.comReviews of hotelcollection.com

I stayed at 9Hotel Opéra in Paris and experienced a violation of personal privacy and safety that no guest should ever endure. On the morning of checkout, despite the “Do Not Disturb” sign being clearly displayed, a hotel staff member knocked on my door asking if I needed cleaning. I informed them — explicitly — that no one was to access my room until I checked out at noon. Less than an hour later (with DND sign still in place), that same employee unlocked and entered my room WITHOUT CONSENT. I was naked, just about to step into the shower. I screamed for them to leave, vulnerable, shocked and outraged. I reported the incident immediately to the front desk and later had a call with the General Manager. During the call, she expressed how fearful and uneasy my experience made her feel as a woman who also travels alone. She thanked me for contacting the hotel directly before posting publicly — saying that having my report allowed her to act on documentation from a guest, rather than reacting to a public relations crisis. She assured me the hotel would terminate the third-party cleaning company and replace them with an all-female internal team. While this is a positive systemic step, it does not address the direct harm I experienced. I requested a full refund of my $1,700 stay — not to be punitive, but because this was a fundamental breach of safety and consent. Instead, I was issued a $400 refund — roughly the cost of one night and breakfast. That kind of refund might be reasonable for a malfunctioning air conditioner or disruptive construction — but not for a violation of personal safety and consent. Despite their verbal assurances, the hotel reframed my experience as an “inconvenience” and went silent after I followed up. I tried to resolve this quietly, respectfully, and directly with the hotel. They had every opportunity to make this right. They chose not to. I am sharing this so future SOLO FEMALE travelers can make a safer choice than 9Hotel Opéra.

This might as well be a timeshare company… you’ll place an order, then they’ll hold your order until you speak with someone, who will try to upsell you more services. I got spammed with 3 phone call and an additional series of texts messages, which they don’t respond to. I never received an order confirmation, and it took a lot of effort to find someone to cancel. Avoid this company.

The Hotel collection diffuser broke after 2 months, the Scentiment Diffusers works great after 2 yrs+. Only reason I tried the Hotel one is it was on sale, DONT BUY ONE!

Ordered a diffuser and oil; the diffuser doesn’t work and wasted the expensive oil. I’ve reached out to their customer service 3x and no response. The day after I placed the order. They texted me to ‘verify’ the order. The CX agent Scott pretended that he didn’t know why I was calling, and was sending me free stuff for being a great customer - mentioned very quickly, only once, that the free stuff would cost me $130 a month. What a scam. I’m filing a dispute with my credit card company as I have copies of my three ignored emails, AND they’ll be refunding a very expensive birthday present that I bought for my brother. I regret the day ever trusting this company.

I cant seem to get anything delivered from them except refills for diffusers I have not received, have ordered but not been delivered for over 3 months. I have contacted them using their online contratc form several times and do not have a reply. I have contacted paypal and they cannot stop the payments for said refils due to the way this company have set up their subscription to refil service. I am basically paying for refuils I cannot use and do not have any way of cancelling them bar shutting down my paypal account. Which I do not want to have to do as it ius a business account ( i wanted the diffuser for our offices)

I strongly advise everyone to stay away from Hotel Collection (also known as Aroma360). This company is a scam hiding behind slick marketing and influencer promotions. I placed an order through what looked like a UK-based website. Nowhere during checkout did it state the product would be shipped from the US, nor did they warn me about international customs fees. I was later hit with an unexpected £47 customs charge that completely negated any “promo” discount they claimed to give me. To make it worse, I was charged $1 for a marketing pamphlet without my consent. When I contacted customer service, they were slow, unhelpful, and completely avoided my actual issue. All three items of my order were damaged, and I immediately contacted customer service with photos and proof. They asked for additional information, which I promptly provided within hours. Despite this, they closed my case in less than 48 hours, claiming I never replied — a complete lie. I have the email trail to prove it. After I sent them a response within hours, they still claimed they hadn’t heard from me and closed the case — even though not even 48 hours had passed. I’ve asked for a refund multiple times and explained everything clearly, but they responded once to ask for proof after almost a week, and another the next to close my case pretending I didn’t reply. Their customer service is slow, dismissive, and completely ignores what you write. Instead of resolving the issue, they tried to sell me more products — while pretending I hadn’t even responded to their last message. I’ve since had to go through my bank to request a chargeback, because it’s clear this company has no interest in doing the right thing. The whole experience has been frustrating, shady, and disappointing. Avoid them. The marketing looks great, but the reality is a scam. Edit: I had a rocky experience with my order — the items arrived damaged, and I was charged customs fees that should not have applied. Initially, my case was closed within 48 hours despite providing proof and following up. I had to reach out multiple times before getting a proper response. That said, once I finally got through to someone, they did issue a full refund for the customs charges and sent out a replacement for the damaged items. I appreciate that the issue was ultimately resolved, but it took far too much effort on my end to get there. I’ve updated my rating to reflect the outcome, but the overall customer service process still needs serious improvement. The products are lovely, definitely premium quality. If they had done this right from the start, this review would look very different. A shoutout to Derrick who helped me sort this out professionally and successfully.

Ordered a diffuser machine a month ago, hasnt shown up and no reply from a customer support email address. Absolute sham of a company

I had a hotel collection diffuser for a couple of years before it stopped working. I ordered a new one, the device was faulty, I called Tech support and arrange for a return, the replacement device didn't work either, and despite calling Tech support and customer support I'm getting no where. I'm left with no other option than contacting my card issuer for a reversal of the sale.