hotelcollection.comReviews of hotelcollection.com

Response from hotelcollection.com· Oct 17, 2025

Hi Nick, thank you for your feedback! We're sorry to hear that you encountered some problems with your refund request. We understand the inconvenience and frustration that this situation has brought you. Please know that we're here to make things right and take action. After doing some investigation, our team was able to successfully process your refund request, and an email confirmation was sent to you with the details. We appreciate your patience and understanding on this matter. We look forward to providing you with a better experience in the future. If there's anything else we can assist you with, please don't hesitate to reach out!

Response from hotelcollection.com· Oct 23, 2025

Hi CJ, thank you for sharing your feedback. We’re very sorry to hear about the trouble you encountered with your units and the inconvenience it caused. Your satisfaction means a great deal to us, and we’re always here to assist with any issues that may arise. Our team has reached out and we're currently working on finding an amicable solution for you! We hope we're able to improve your overall experience!

Response from hotelcollection.com· Oct 17, 2025

Hi Ellen, thank you for sharing your concern and helping raise awareness about pet safety. We completely understand how important our furry friends are, and we appreciate you bringing this up. Since our units use cold air diffusion technology, there is no residue left behind, and scenting with our products is safe to use around equipment, art, and pets. Please know that our team is always here to provide any additional information or assistance if needed. We value your feedback and look forward to serving you in the future.

Response from hotelcollection.com· Oct 22, 2025

Hi lain, we’re sorry to hear that you feel this way and regret any inconvenience you’ve experienced. We truly care about our customers and are always available to provide support or clarify any concerns. We've sent you a request through Trust Pilot to get your account information so we can review your situation and help resolve it promptly. Thank you for taking the time to share your feedback, and we look forward to serving you again with a much improved experience.

Response from hotelcollection.com· Oct 22, 2025

Hi Mike, thank you for sharing your feedback. We're truly sorry for the issue you had with your order and understand your concerns. We want to assure you that our team has already processed your refund. As previously communicated, the First Class Membership and Mystery Item are nonrefundable. Our team is always here to assist should you have any additional questions or need further support. We appreciate your patience and look forward to serving you again with a more positive experience.

Response from hotelcollection.com· Nov 4, 2025

Hi Mama Diva, thank you for taking the time to share your experience. We’re truly sorry to hear about the difficulties you encountered and understand how frustrating this must have been. This is not the type of experience we want any of our customers to have, and we sincerely apologize for the inconvenience caused. We've sent a request through Trust Pilot so we can further assist. We truly value your feedback and it will be shared with our team for review. We look forward to providing you with a much better experience in the future!

Response from hotelcollection.com· Nov 4, 2025

Hi Joe. Thank you for sharing your experience with us. We're sorry to hear that you're having some issues with our customer service regarding your First Class membership. This is certainly not the experience we want you to have, and we understand your frustration. Please know that we're here to help and make things right. We've sent a request through TrustPilot for additional information so we can do further investigation to resolve this situation. We appreciate your patience and understanding on this matter and hope to have the opportunity to provide you with a better experience in the future.