hotelcollection.comReviews of hotelcollection.com

I purchased the home diffuser that installs on the heating / AC unit. Nothing wrong there BUT the finance company they use will cheat you at the end when you try to pay it off. The fast-talking agent slides in a fee of $62+ and when questioned says he will not charge that BUT when card was run it was charged. Disputed twice and get nowhere. Would not recommend at all unless just paying for it in full and you can get better pricing via Amazon. Universal Account Servicing, LLC is the finance company. Bad representation for HotelCollection.com

Would give zero if it was an option. This company is a SCAM. No option to cancel online (button does not activate or click through to anything). Despite multiple emails to cancel, no response. Trying to disconnect my credit card but only choice I have now is to cancel my card completely and get a new one, according to my bank. Avoid at all costs!

I would give no stars if I could Impossible to cancel subscription , never reply to emails and then keeps saying when I try to submit an online request for customer support says my phone number not recognised ! I am now going to try and cancel using credit card agreement but want to warn everyone not to buy from this company

Despite multiple emails and phone calls, I've never received a response from this company about canceling my subscription. The cancel option on the website only brings you to customer service which does not respond at all.

Please, please, please do not buy or deal with HC or Aroma 360 (both the same) I unfortunately am too late. Having purchased a pro pod and penthouse diffuser I feel like I now have to continue the pain. The customer service is less than the one star I have given. Apart from the fact the machines or scents don't cover the area described and use a lot more oil than advertised. Its the customer service that is horrendous. 1/ Signed up to their membership at a cost of £99 per year without me asking. 2/Subscription service - ran out of oil, couldn't bring my subscription forward. So even though I'm a member couldn't get the member discount of separate order and forced to pay full price. 3/half empty bottles arriving and needing to be replaced. 4/length of delivery time. Latest one. Wrong scent sent out on my order. I now have to get a return label, pay for my own packaging and return said wrong scent before they send out me correct order. So essentially costing me money to rectify their mistake. DO NOT GET INVLOVED WITH THIS COMPANY.

Bought a mystery box for $25. Turns out it’s a vouch only eligible on full priced items which there are none. Essentially I gave them $25 and got nothing.

If I could give this company zero stars, I would. I enrolled in the Concierge VIP program. The diffuser regularly clogs and is flashing red and it's possible to reach to Concierge service team and when you do reach them, no one can help you and they just transfer you and if you email Concierge, they tell you to call, and then you sit on hold forever, just to be transferred. I rarely leave reviews, but this company's service is so bad that I had to warn others.

HotelCollections / Aroma360 and Universal Accounting Services, LLC have been, without exaggeration, the worst companies I have ever dealt with. In today’s world of online purchases, subscription services, and consumer transactions, encountering a company that stands out as the worst should speak volumes about the nature of their business practices. Unfortunately, my experience with these companies has been nothing short of alarming. I entered into a contract with HotelCollections (Aroma360) for a diffuser and recurring oil shipments—something I now realize I was misled into signing. Since then, I have filed multiple disputes requesting termination of the contract. The company is in direct violation of the agreement, as the goods they continue to bill me for are no longer being provided: • The diffuser is non-functional. • The oil shipments stopped in October and have not been delivered. • Troubleshooting or replacement support was never provided in a timely or meaningful way. Communication with the so-called “customer service” team has been a nightmare. Emails and portal messages go unanswered for days, sometimes weeks. The supervisor at HotelCollections was dismissive and unhelpful, and Universal Accounting Services—who handles the billing—continues to ignore my dispute requests and simply keeps the account open. Despite clearly stating that I no longer wish to continue any relationship with these companies, they persist in billing me for services and products they know are not being delivered. This behavior is not just negligent—it is borderline fraudulent. I have filed multiple complaints with regulatory agencies. I have reopened disputes repeatedly. The situation has dragged on for several months with no meaningful resolution. I ultimately stopped payment because the company left me no choice, understanding the potential impact on my credit but refusing to continue paying for goods and services I am not receiving. At this point, I am actively considering legal action. Consumers should not be treated this way. If sharing my experience can help even one person avoid dealing with HotelCollections, Aroma360, or Universal Accounting Services LLC, I consider it a civic duty. No one should have to endure the level of frustration, deception, and disregard that I have experienced