HotelbarcelonaprincessReviews of hotelbarcelonaprincess.com

I was left feeling Mortified, Embarrassed and Worried. I was in my room and i had just gotten out of the shower. I was fully undressed when another 2 guests walked into my room. All of us were shocked and I was left absolutely mortified another guest had walked in on me naked. They quickly left the room and I went to reception to complain. I was informed there was a mix up with bookings and a manager would come speak to me. Nearly 48 hrs later and no manager has made an effort to speak to me regarding the situation. I went back to reception and now they have changed their story to say it was a cleaner who walked in on me, It was not. It was a lady wearing a coat, scarf and had a travel bag followed by a gentleman behind her. Cleaner??? I don’t think so and I’m personally insulted the hotel feel its ok to LIE to their guests rather than deal with the situation at hand. Offering me a free breakfast instead now, so no one has to deal with this. This hotel has shown they don’t care about my situation and would rather lie to me instead. Disgusting customer service. I’m also worried about leaving my room to enjoy Barcelona in case another guest is given access to my room while I’m not there with all my belongings inside.

Le camere sono tetre tutte grigio scuro compreso il soffitto. La finestra NON si può aprire. Il bagno non ha la porta il wc è chiuso in uno stanzino Non c'è il bidet e per accedere alla doccia occorre uscire dallo stanzino wc e poi aprire un ' altra porta. In pratica un bagno che forse aveva la pretesa si essere di design ma che in realtà è la scomodità più assurda. Inoltre gli scarichi della doccia e in particolare quello del lavandino non funzionavano e nonostante la mia richiesta di sistemarli il personale dell'hotel ha negato il problema e mi ha anche trattato con arroganza. Solo booking.com ha saputo ascoltare le mie lamentele e rispondermi professionalmente e adeguatamente.