Hotel SummitReviews of hotel-summit.com

Lilly Smith - should be the CEO of WestGate Hotel Summit. She understands your brand starts at the customer experience. Promote this lady! Terri Mierkey

When there were issues with our booking, the team diligently worked with the hotel to make things right - including spending the time following the trip for months making sure the hotel was able to fix a mix up on their end! Lilly especially took great time and care to make our experience right.

I had the pleasure of working with the most delightful and very helpful Customer Service Supervisor named Lilly Smith. She was very friendly, quick, informative, and she helped us save money...what more can you ask for!?

Lilly was the best. She helps us on a small issue in term of naming. She did it really great and support us at each step of the process so really thank you so much Lilly.

Lilly Smith was amazing! She really helped me with my hotel situation. She provided excellent solutions and ended up saving my group about $3,000! Thank you Lilly!

Very easy to work with. They communicated well and made sure everything was taken care of for my stay.

The team helped me book a block of reservation. They were responsive, helpful and paid attention to details. I highly recommend their service.

On top of Lilly Smith's professional and efficient customer service, she was quite pleasant and helpful. Her continuing proactiveness has been exceptional, and I look forward to working with her again when I use this credit for a needed vacation in the Spring. This entire experience is characteristic of why I am pleased that I have chosen to return to Marriott. Thank you