HostisoReviews of hostiso.com

Over the past 45 days, I've opened several tickets to resolve firewall issues that block everything I request. A simple CRM search is the reason the firewall blocks access for no reason. I've opened several tickets, but the support team is so arrogant that they only respond in one line and don't resolve the issue. The servers are good, the prices are reasonable, but the support has become horrible lately. I don't recommend it to anyone who needs their website online 24/7.

Hostiso's server are fast, it's true, but their tech support is not the greatest. I've been working in IT for over 20 years, and while I'm not a seasoned linux admin, I'm reasonably fluent with basic and intermediate issues and solutions. I ask good questions and provide useful info for reference, and I get short and unhelpful answers, sometimes with a dose of attitude. I'm used to working with Dreamhost, where they are focussed on customer service & helping me solve the problem, which Includes explaining things if It seems like I don't understand their proposed solution... With Hostiso, I frequently get the sense that their techs are annoyed that they have to help and just want me to stop bothering them. I once had to hound them for the better part of an entire weekend to finally investigate throughly enough to realize that there was, in fact, a problem at their end... even thought I provided multiple pieces of evidence that my site was intermittently down. My client was BEYOND frustrated, and I had to eat the cost of that weekend, because a simple domain/namserver migration shouldn't require a 3 solid days of troubleshooting. I never experienced that in over 20 years of setting up domains/sites.