Great tool for anyone who owns or…
Great tool for anyone who owns or manages a short term rental
By Tyler S.
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
631 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Hospitable is the operating system for short-term rental professionals, built to run a single listing or a 1,000-property portfolio on one platform.It fully automates guest messaging with AI, handles rental agreements and deposits, coordinates cleaning and maintenance teams, powers direct booking websites with payment processing, and handles owner management with owner invoicing and payouts.Hospitable offers one of the most comprehensive approaches to protection. It brings guest verification, damage protection, insurance, deposits, fraud and chargeback protection together, protecting properties and revenue across the guest journey.More than 90,000 users trust Hospitable. It has processed $5.2 billion in reservation income, including more than $12M in owner payouts in a single quarter alone, across 300,000+ properties in 140+ countries, and automated 108 million guest messages in 2025.Switch to Hospitable without any downtime or loss of service.
Hospitable (hospitable.com) has 631 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
631 approved reviews, newest moderated first
Great tool for anyone who owns or manages a short term rental
By Tyler S.
Very, very reliable. Also, the message templating system is very powerful. Going beyond just standard fill-in-the-blank systems, it allows conditional inclusion of text. Very responsive customer service.
By Matthew H.
Smart BNB me fait vraiment gagner du temps en prenant en charges les opérations répétitives
By Vincent B.
Smartbnb is an incredible tool for our Airbnb business! We have multiple Airbnb properties and keeping up with all of the guest messaging was growing quite time consuming. With Smartbnb, we were able to automate at least 90% of our guest communication, respond to bookings immediately and personalize reviews for each guest. We are so thankful for the time we’ve gotten back by using Smartbnb that has allowed us to continue expanding our business.
By Macon J.
I like it. Helps me be more efficient. I wish that when I updated my Airbnb listing like the house manual and house rules that it would sync and update my message templates that use that short code in smartbnb but overall I'm pleased.
By Str2019
Worth every penny. Frees up time for me to plan for my business. Does very well with repetitive tasks that nobody likes to do.
By Jkl
My experiences so far with smartbnb have been terrific. Seems to function well. I'm happy.
By Ray M.
Very very helpful!
By Manny C.