Customer service is great!
Customer service is great! It's very user friendly. We have set it up with Airbnb, VRBO and Booking.com. Automated messaging saves time!
By Linda H.
Response from Hospitable· Jan 20, 2023
Love to hear it, thanks Linda!
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
631 reviews
Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Hospitable is the operating system for short-term rental professionals, built to run a single listing or a 1,000-property portfolio on one platform.It fully automates guest messaging with AI, handles rental agreements and deposits, coordinates cleaning and maintenance teams, powers direct booking websites with payment processing, and handles owner management with owner invoicing and payouts.Hospitable offers one of the most comprehensive approaches to protection. It brings guest verification, damage protection, insurance, deposits, fraud and chargeback protection together, protecting properties and revenue across the guest journey.More than 90,000 users trust Hospitable. It has processed $5.2 billion in reservation income, including more than $12M in owner payouts in a single quarter alone, across 300,000+ properties in 140+ countries, and automated 108 million guest messages in 2025.Switch to Hospitable without any downtime or loss of service.
Hospitable (hospitable.com) has 631 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
631 approved reviews, newest moderated first
Customer service is great! It's very user friendly. We have set it up with Airbnb, VRBO and Booking.com. Automated messaging saves time!
By Linda H.
Response from Hospitable· Jan 20, 2023
Love to hear it, thanks Linda!
Hospitable has made the process of bookings and messaging so smooth. The functionality improves your ability to go to one source to facilitate all of the needed tools as a STR host. Honestly could not do it without Hospitable!
By L P.
Response from Hospitable· Jan 20, 2023
Thank you!
The platform is easy to navigate and Support team is very responsive when it comes to issues and inquiries!
By Shania L.
Response from Hospitable· Jan 20, 2023
Glad you're finding Hospitable easy to navigate, Shania. Miles
Great UI. Quick to set up. Very transparent roadmap discussion/update calls. Response support. Highly recommend this company as I have 2 STR’s and can not say enough good things about them.
By Lisa
Response from Hospitable· Jan 18, 2023
Thank you for the positive feedback, Lisa!
Easy to use. Give it a try, you won’t regret it.
By P A.
Response from Hospitable· Jan 18, 2023
We appreciate the kind words.
We've experimented with a few different management software services and have been by far the happiest with Hospitable. They have the best messaging platform and that's what I love the most - I'm able to schedule a variety of different messages for different properties and with many different custom codes /guest first name/ etc, which are fantastic for personalizing messages while still being automated. Their support service is also excellent whenever I have questions. In all highly recommend Hospitable. 6 out of 5 stars every time.
By Kurt
Response from Hospitable· Jan 18, 2023
Thanks for the positive feedback, Kurt!
Horrible company, horrible customer care
By Anita S.
Response from Hospitable· Jan 18, 2023
Hi Anita, we're sorry that we didn't see your review right away and didn't match your expectations. We can't find a record of your experience. If you are able to provide some detail on what we could have done better to [email protected], that will really help us to improve
A lot of technical issues which they can´t fix it. In addition to that customer service is not helpful and usually tells us that "we are all humans and make mistakes", and that they can help us find another solution that is more tailored to what I need.
By Fernando V.
Response from Hospitable· Jan 19, 2023
Hi Fernando, we apologize for the slow reply and we're sorry that our product and support experience did not live up to your expectations at the time of your review.