Cheyenne was excellent and thorough in…
Cheyenne was excellent and thorough in her response and service.
By Michelle M.
Saturday, November 7, 2026 · Customer reviews of US businesses

The Fair Hearing score
Excellent
572 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Horizon Trust Company is a custodian that offers IRA custodial services for clients looking to self direct their Individual Retirement Account (IRA). Horizon Trust provides education on self directing and custodial services to investors interested in diversifying their tax-sheltered portfolios beyond the limited options of publicly-traded investment products.
Horizon Trust (horizontrust.com) has 572 customer reviews on The Fair Hearing, with an average rating of 4.9 out of 5.
Showing 558 reviews with 5 stars · Clear filters
Cheyenne was excellent and thorough in her response and service.
By Michelle M.
Everyone I speak with is always an active listener and helps me as appropriate.
By Tiffany L.
Horizon Trust is always helpful, friendly, and patient. I’m grateful for their services.
By kath V.
Mercie was knowledgeable and patient. She followed up and asked all of the questions to help with my 401K rollover from old account
By AM
Celeste has unbelievable knowledge and patience. More importantly, she is focused on customer satisfaction as her priority. I am now under a time crunch to due to processing inefficiencies by my fund and resigning custodian. Celeste stepped up to contact them directly. If she succeeds, I will be in time to fund my next investment.
By Robert
Celeste was more than helpful. She went beyond my initial ask and provided further resources to get me more help than I originally thought I needed!!
By Chris F.
I would like to thank Marcie Davis for her wonderful assistance and her patience with me during this process of completing the necessary forms to help transfer over my funds. Great job!
By Herman L.
Jessica Smith was helpful and was able to provide me with the necessary information that I need to complete my task.
By Isabel G.