Thank you!!!
Thank you, Taddie for walking me through setting up my sign-in and how to look up information on my account. She was very pleasant and professional. Thank you
By Paul R.
Saturday, November 7, 2026 · Customer reviews of US businesses

The Fair Hearing score
Excellent
572 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Horizon Trust Company is a custodian that offers IRA custodial services for clients looking to self direct their Individual Retirement Account (IRA). Horizon Trust provides education on self directing and custodial services to investors interested in diversifying their tax-sheltered portfolios beyond the limited options of publicly-traded investment products.
Horizon Trust (horizontrust.com) has 572 customer reviews on The Fair Hearing, with an average rating of 4.9 out of 5.
Showing 558 reviews with 5 stars · Clear filters
Thank you, Taddie for walking me through setting up my sign-in and how to look up information on my account. She was very pleasant and professional. Thank you
By Paul R.
Valerie’s great today. All my questions were answered and the changes were made in the easiest way possible. Great service.
By Rod W.
This is my second review of Horizon Trust. I just have to give them and their special customer service rep a high praise. Valerie Cobian has helped me countless times this past week as I was working on a big accounting project and I needed more and more info. Valerie was very quick to help me at every turn and request for more info. Valerie, THANK YOU for being YOU. If I were in a competitve business I would offer you a job. Sincerely, Ken D.
By Kenneth J D.
Mercie has always been so supportive and efficient as well as everyone else I’ve spoken with. I appreciate the call back option and have never been kept waiting long. The services Horizon Trust provides are essential to my financial goals. Thank you.
By Vaughna B.
The experience was great!!! The representative was very patient and kind and was able to answer all my questions!!!!!
By Kenneth W.
Robert provided excellent customer service. He patiently walked me through selecting the correct forms for what I needed to do and was very professional.
By Victoria
Very efficient and professional. I enjoyed both conversations and received what I needed quickly.
By David
Valarie was a joy to talk with. She helped with my issues with ease. She is a valued employee.
By Kevin D.