Mira was excellent
Mira was excellent. Very patient and walked me through with filling out form.
By San
Saturday, November 7, 2026 · Customer reviews of US businesses

The Fair Hearing score
Excellent
572 reviews
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Horizon Trust Company is a custodian that offers IRA custodial services for clients looking to self direct their Individual Retirement Account (IRA). Horizon Trust provides education on self directing and custodial services to investors interested in diversifying their tax-sheltered portfolios beyond the limited options of publicly-traded investment products.
Horizon Trust (horizontrust.com) has 572 customer reviews on The Fair Hearing, with an average rating of 4.9 out of 5.
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Mira was excellent. Very patient and walked me through with filling out form.
By San
Niki was extremely helpful and able to handle all my questions without delay and sent me the exact forms I needed to execute my investment today. I'm grateful that Horizon Trust employees the best for their customers.
By Deborah B.
Every time I have called, the representatives have been so patient and helpful in walking me through whatever issues or questions I have as a new investor.
By Heather
My experience so far as been amazing. I have worked with Brandi to set up my 401k account then with Mercie to transfer my accounts from other companies into my new 401k account.
By Shannon L.
Mira was very helpful and was able to get me to my account information. Se stayed on the phone until we verified that I was able to access my account information
By Wayne W.
I spoke to MIRA in customer service and what impressed me the most is that she listened to me without interrupting me. She allowed me to explain the circumstances and then she provided a solution. She was professional and definitely easy to work with so Thank you, Mira!
By Kimberly C.
Valerie was amazing, she waled me through the steps and I now full much more comfortable!
By Joe T.
She was a extremely pleasurable experience working with her knowledge caring sweet and took time to makes sure that I understood what the complete process of the Transaction I was doing went the extra mile .This Indidual got me together. She needs a raise &, your company needs more like her.
By Sam