Professional
The operator I spoke with was very courteous and professional. She was knowledgeable and had answers to all my questions. She set me up with another appointment my request.
By Dale M.
Saturday, November 7, 2026 · Customer reviews of US businesses

The Fair Hearing score
Excellent
572 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Horizon Trust Company is a custodian that offers IRA custodial services for clients looking to self direct their Individual Retirement Account (IRA). Horizon Trust provides education on self directing and custodial services to investors interested in diversifying their tax-sheltered portfolios beyond the limited options of publicly-traded investment products.
Horizon Trust (horizontrust.com) has 572 customer reviews on The Fair Hearing, with an average rating of 4.9 out of 5.
Showing 558 reviews with 5 stars · Clear filters
The operator I spoke with was very courteous and professional. She was knowledgeable and had answers to all my questions. She set me up with another appointment my request.
By Dale M.
The Horizon Trust team is very helpful and knowledgeable. Thanks, team!
By Jennifer F.
Mira was a God Sent to me..She helped me out with all my concerns and even patiently waited for me to update my account ..Thank You Again.
By John L.
Amber Neubig was a great communicator and very responsive with my account transfer which made it an easy process!
By Tim K.
Mira informed me that payment was not yet due and that Horizon would send an email to with a notification of due date.
By Sam R.
Mira was absolutely fantastic. She was very patient and helped me understand and helped me fill out the Authorization to take Action Form. Thank You so much Mira!!
By Delbert U.
Mira assisted me in opening my client portal. She was very pleasant in her tone and manner. She remained with me throughout the process and insured that I was able to access my account and the account dashboard. I am very please with her assistance.
By VINCENT
Mira was very helpful in answering my questions.
By Mark