Excellent Customer Service
Mira was professional and efficient! The customer service has been outstanding!!
By Jeff S.
Saturday, November 7, 2026 · Customer reviews of US businesses

The Fair Hearing score
Excellent
572 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Horizon Trust Company is a custodian that offers IRA custodial services for clients looking to self direct their Individual Retirement Account (IRA). Horizon Trust provides education on self directing and custodial services to investors interested in diversifying their tax-sheltered portfolios beyond the limited options of publicly-traded investment products.
Horizon Trust (horizontrust.com) has 572 customer reviews on The Fair Hearing, with an average rating of 4.9 out of 5.
Showing 558 reviews with 5 stars · Clear filters
Mira was professional and efficient! The customer service has been outstanding!!
By Jeff S.
Mira did a great job this morning helping me to track recent correspondence and confirm receipt and status of necessary documentation for a very time sensitive investment. I received a very timely call back as promised with answers to all my questions including the approval and processing time for funding. Thank you!
By Gregg H.
Mira was very kind and patient to explain the process as well as politely confirm my identity as per company policy. She even offered to wait online until I confirmed receipt of the forms I requested via email. I hope all company agents are as pleasant and effective as Mira.
By B M.
Amazing Customer Service!!
By CB
Knowledgeable and polite
By Joe
I found Samantha very easy to work with. She's talented and tenacious in her attempts to achieve our objectives. I would highly recommend her to anyone seeking their services.
By triplegrealty
Mira was wonderful and very helpful and patient with my concern. I felt better that she understood my situation and what I was aiming for. She made me feel that my transaction will be handled appropriately.
By Bernadette
Mira was very knowledgeable and answered my questions with kind patience. I appreciated the experience.
By Jack T.