Horizon HobbyReviews of horizonhobby.com

Schlimmster Modellflug-Online-Shop in diesem Land! Keine Versandmeldungen. Dann kommt nach einer Woche einer von zwei gelieferten Artikeln an, obwohl beide laut Homepage lieferbar seien. Auf den zweiten warte ich jetzt seit drei Wochen! Rückinfo vom Service "wird die nächsten Tage verschickt", aber seit x Tagen auch schon nichts mehr gehört. Keine Ahnung, was in diesem Saftladen los ist.

I purchased a PROMOTO MX a week ago ran about 10 batteries thru it . I changed out batteries powered up the transmitter and then the bike and they would not link. Got online couldn't find jack sh!t about it. Took the side panel off figured out how to bind em. Drove it and now the I can't trim out the steering. Jeff replied to an email with instructions how to factory reset . Did that same problem. At this point I'm not emailing back and forth trying to fix the problem on a new product. Can't get a human on the phone and after 40 years messing with rc cars,trucks,helicopters ,drones airplanes,boats, I'm done with it all. I got ripped off for the last time. I want to tie it to a brick and throw it thru their window.$750.00 wasted Horizon Hobby can kiss my azz

Order plane two weeks ago. Horizon Hobby took charged my credit card. Today I get an email from USPS wanting $1.47 to deliver my package.I don’t know if I’m being scammed or what. Fortunately it’s on my credit card that I can claim as fraud. Last order from Horizon. I’ve been buying planes for 20 years. Now that Horizon Hibby has become so big I’d be careful and go with smaller company.

Absoluter Sauladen,warte seit nun einem Monat auf meine Bestellung,erst wurde die Hasunummer nicht an GLS durchgegeben(GLS ist auch einer der zu meidenden Läden).adresse nochmals durchgegeben,null Rückmeldung,4 Mails,alle nicht beantwortet,Kann nur jedem Raten den Laden zu meiden,werde mich an den Verbraucherschutz wenden,lass mich doch von solchen nullen nicht abziehen.......

Ordered a kit on 7/19/23. Waited a week or so, then realized they have no phone support, and no email support, so I took the only option available-a portal on their website, which leaves you with no record of your attempts to resolve order issues. After 3 weeks with no tracking or shipment notice, I sent another message, stating that I could not wait any longer than the 3 weeks that had passed, and to cancel the order, as I intended to order elsewhere. On 8/29, I received a notice that they had shipped the $600 dollar item, despite my written notice to cancel, and on 9/1/23, nearly 6 weeks after placing the order, it was delivered. This is one of the worst online seller I've dealt with in 25 years of internet shopping. They will ignore inquiries, refuse to acknowledge any cancelation request, then charge your CC, whenever they feel like shipping your order. I thought they might have honored my request to cancel, as there was no charge until they shipped. They know exactly how to prevent you from filing a successful CC dispute. In hindsight, I should have canceled the card, and got a new account #.

Waited 2 months to be told sorry. I'll never order from horizon hobby again. Worst customer service ever!

This is a review directed at my recent interaction with horizon hobby. Got a rtr Capra, came with a stx3 transmitter. Steering return spring broke and eventually lost use of steering and throttle. They sent me a slt3 remote on warranty The slt3 does not have channel 3 end point adjustability (among other small other features) which I needed to get my dig working. I asked them about it and they said “Unfortunately you will need to purchase a different transmitter. The warranty only replaces like for like. If the included component has been discontinued (stx3) then we can only send out the equivalent and not an upgrade.” Why would you be telling me to buy a different transmitter if you sent me an equivalent? I asked this and offered to send this back and pay the difference for something that would work as intended by them for their product. That said “Unfortunately, we have no further recourse.” They were unwilling to make things right. I was dealing with Joe from Horizon Hobby customer support. I dealt with Bill on a light bar issue in the past and the original remote issue, he was very good. Not sure if Joe is the entire issue here or just a puppet. Take it as you will. Update: they recommended I stop using the slt3 (nothing wrong with it) to avoid damage to my Capra transmission. Still refuse to admit it isn’t compatible or help in anyway. Another update: After alot of emails trying to argue that the slt3 isn’t compatible they made things right for me and sent me a DX3 which is now allows me full function of my Capra. Happy with the end result but took a lot of time in debate.

Pre-ordered item June 22nd , today is Aug 26 , item went from pre-order to back order , never got any updates not one , I see the item on eBay marked up 100% , looks like they took everybody's pre-order and sold them on eBay at double the price to make more money , maybe we need to BUD LITE THIS COMPANY