The elite club has given me great service and benefits
The elite club has given me great benefits, 10% off $50.00 or less parts. Free Shipping, a phone number to call if I have a problem and talk to a real person that has always helped.
By Wayne W.
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
523 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Horizon Hobby is listed under Hobbies.
Horizon Hobby (horizonhobby.com) has 523 customer reviews on The Fair Hearing, with an average rating of 2.6 out of 5.
523 approved reviews, newest moderated first
The elite club has given me great benefits, 10% off $50.00 or less parts. Free Shipping, a phone number to call if I have a problem and talk to a real person that has always helped.
By Wayne W.
Wow!!! Horizon Hobby Customer service BLEW me away, truly extraordinary. Let's just say that Horizon Hobby went above and beyond my high expectations, and I am grateful. As a customer in 2024, it is hard to expect the best from the businesses that we keep alive with our patronage, but it refreshing to experience the high level of customer loyalty. The person I dealt with was Chris, who was a customer service rep, and he was absolutely AMAZING. Horizon Hobbies has definitely earned a lifelong customer who has spread the word to all in his circle and beyond. Great job Horizon.
By V. S.
5 Stars, Sure I've had some minor problems, but they have always been taken care of. If you're not an elite member, you are missing out on personalized attention and service....Customer service does a great job and I get same day help when needed...
By Jason Van H.
Fantastic products at a great price. The Elite membership is really worth it. The site also has tons of information for new and experienced RC peoples.
By Romie P.
They make sure your taken care of when it’s come to your rc vehicle
By Jhon V.
Horizon Hobby has great products. Both airplanes and radios.....E-Flite and Spektrum. They just work. I joined the Elite Club. It has more than paid for itself. Discount coupons and surprises in the mail. Mike T answers emails within an hour. Plus free shipping for even small items. My new SWS Timber is one of the best airplanes I have ever had. I just received a new 1.3 M Cherokee. It looks like the one I learned to fly in many years ago and was too pretty to pass up.
By BelAirBob
Recently ordered some replacement parts and upgrades for some of my Horizon Hobby aircraft. Discounted prices, easy to use website and fast shipping via FedEx. Horizon makes getting into and enjoying the hobby easy.
By customer
High quality products with excellent service.
By Subi G.