Horatio LondonReviews of horatio-london.com

J'ai contacté le service client suite à une erreur de livraison fin mars. Réponse rapide et problème réglé sans tracas. Juste le délai de traitement initial qui aurait pu être plus court.

Terrible customer service ! Purchased a pair of suede horsebit loafers from Horatio but unfortunately i recieved a different size from what i ordered which may have been my fault i dont know, anyway you cannot call this company so i emailed them saying i need to do an exchange & after about 2 WEEKS they replied with a return address which i sent next day delivery, that was 3 weeks ago now & ive not heard anything since, i email them every 3 days because they say they reply to emails within 2 working days (they should change days to months) Their customer service is the worst ive ever come across & will never buy from this company again.

Fantastic shoes - I purchased the Dartmouth Loafer - Black Calf colour and they're beautiful shoes. The customer service was also brilliant - both over email and in store.

I recently purchased the: port moc adventurer black calf shoe from Horatio London. Let me just reinforce on trust pilot the compliments I already payed to the whole team. First of all, the shoes look great, top of the quality!!! They are new so I cannot already speak of durability or other factors, but the packaging and the products are top tier quality. Another super positive aspect I want to bring to light was the customer service!!! I had 2 issues and they were able to resolve them swiftly, showing: professionalism, patience and kindness every step of the way. Firstly I kindly asked them to quickly make a switch of sizes before sending them cause I misjudged my size when converting from EU to UK --> easy said and easier done. Moreover there had been some issues with customs. I contacted it the afternoon of Thursday and on Friday morning they were delivered after a week of being held "hostage" by DHL. No complaints, only my sincerest compliments and deepest thanks to everybody (especially Eric from custom service) for having been so nice. Off I go to enjoy my shoes then... I definitely advise to buy from Horatio.

I have now bought a few pairs of Horatios and a handful of knits all of which have stood the test of time. Also shoutout Eric for the excellent customer service anytime something pops up!

I ordered the black calf Beaufoy loafer thinking it would be a high quality, more affordable alternative to the Gucci 1953 Horsebit loafer. I was in for a real surprise. After only minor wear, the heel block came off, exposing cheap materials and poor construction underneath. At £265 I expected genuine craftsmanship or at least decent customer service. I got neither. When I contacted customer support, I thought they'd stand behind their product. Instead, I got dismissive replies suggesting my "minor" wear (around 10 days of light use) was way beyond what the shoes could handle, even though they're marketed as high-end, lifelong companions. Rather than dealing with a clear manufacturing fault, they dragged me into a month-long email battle where I had to reference consumer law just to still not be taken seriously. It was immature, unprofessional and honestly embarrassing for a brand that claims to be premium. Eventually, I agreed to a repair — no refund, no replacement. It took over two weeks to get the shoes back, even though any proper cobbler could have done it in a day. And when they arrived, the heel blocks had been replaced with the cheapest TOPY soles, not even black, and definitely not the leather soles I had originally paid for. If you're thinking of buying from this brand, think twice. When a company can't back up its products or treat its customers with basic respect, it tells you everything you need to know.

I bought the brown suede shoes for my husband as a present, they arrived quickly, true to size so fitted perfectly and are exceptional quality for the price. Also really impressed with customer services, who responded quickly to any questions, were hugely efficient and professionally at all times. i will definitely buy from you again.

I ordered a cricket knit and decided to return it. Payed for international shipping and waited only a week for it to be delivered back to them. That was over 3 weeks ago and they still haven’t processed my refund. Service is slow and unprofessional. Would not recommend