Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
212 reviews
Horace MannSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Horace Mann (NYSE: HMN) is the largest financial services company focused on helping America's educators and others who serve the community achieve lifelong financial success.Through our retail business, we help individual educators identify their financial goals and develop plans to achieve them. Our solutions include auto insurance, homeowners insurance, life insurance and retirement solutions.Through our worksite business, we partner with school districts to provide a comprehensive suite of employer- and employee-paid benefits, such as group life, disability and specialty health insurance, as well as supplemental products.
Horace Mann (horacemann.com) has 212 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
Showing 179 reviews with 5 stars · Clear filters
Professional, polite and courteous
By FRED Y.
Response from Horace Mann· Apr 14, 2026
Thank you for your kind words! We’re glad to hear you experienced professional, polite, and courteous service. We truly appreciate your support and the opportunity to serve you.
quote was accurate easy to get new insurance agent was awsome
By STEVEN L.
Response from Horace Mann· Apr 9, 2026
Thank you for the great feedback! We’re glad the quote was accurate, the process was easy, and that your agent provided awesome service. We truly appreciate you choosing Horace Mann!
Colleen has been there from day one to answer every question and get quotes for different scenarios without hesitation. When I had a question that was a no brainer, she still politely answered and gave explanation. She answers every call, email, or text very quickly. She makes me feel like part of a family and comfortable to ask anything when it comes to my policies.
By JENNIFER A.
Response from Horace Mann· Apr 7, 2026
Thank you so much for sharing your experience! We’re thrilled to hear how supportive and responsive Colleen has been from day one. Taking the time to answer every question, big or small, and making you feel comfortable and valued is exactly the kind of service we strive to provide. We truly appreciate your trust and are grateful to have you as part of the Horace Mann family.
I have been insured with Horace Mann for twenty years. Automobiles, homes and now an apartment have all been protected by Horace Mann. Claim service has always been, fair, fast and handled to my satisfaction.
By David R.
Response from Horace Mann· Apr 3, 2026
Thank you for your incredible loyalty over the past 20 years! We’re truly honored to have protected your automobiles, homes, and now your apartment throughout the years. It’s great to hear that your claim experiences have been fair, fast, and handled to your satisfaction. We sincerely appreciate your continued trust in Horace Mann.
The agent was friendly, quick and efficient to meet my needs.
By ZEDRA P.
Response from Horace Mann· Mar 16, 2026
Thank you for your kind feedback! We’re glad to hear your agent was friendly, quick, and efficient in meeting your needs. We truly appreciate the opportunity to assist you.
Very happy to work with professional and knowledgeable agents to help lower my insurance rates while providing me with better coverage.
By CKH
Response from Horace Mann· Mar 13, 2026
Thank you for sharing your experience! We’re glad our agents were able to provide professional, knowledgeable guidance while helping you lower your rates and improve your coverage. We truly appreciate your trust and are grateful for the opportunity to serve you.
They really take the time out of their business schedule to help you. They treat you like family and they want the best for you and your pockets.
By BERNADETTE H.
Response from Horace Mann· Mar 13, 2026
Thank you for the kind words! We’re so glad to hear you felt supported and well taken care of. Taking the time to help our customers and treating them like family is exactly what we strive for. We truly appreciate your trust and are always here whenever you need us.
The personal attention and honest recommendations from the Horace Mann team based on my budget was very personal for my final decisions. The team of two were local and readily available when I felt uncertain of any and all major concerns. The rates were reasonable for my level of needs.
By Chykimberly B.
Response from Horace Mann· Mar 11, 2026
Thank you so much for your thoughtful review! We’re glad our team was able to provide personal attention and honest recommendations that fit your budget and needs. Being local, accessible, and available when questions arise is very important to us. We truly appreciate your trust and the opportunity to support your decisions.
