Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
215 reviews
HopinSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Hopin is a virtual venue for hosting online events. An all-in-one platform, Hopin's flexible, scalable, and interactive event experience is the first to most closely reproduce an in-person event online. There are core features to each Hopin event: the Reception, Stage, Sessions, Networking, and Expo area — each delivers a unique and personal interaction over live video for your attendees, sponsors, speakers, and vendors.
Hopin (hopin.com) has 215 customer reviews on The Fair Hearing, with an average rating of 4.3 out of 5.
215 approved reviews, newest moderated first
They changed their plans after we signed up for on year and then put us on a monthly plan which didn't even exist when we signed up, and now refuse to give a refund despite us never consenting or wanting to continue. It's theft. Don't deal with hopin.
By Erika M.
Hopin is the worst events platform in the industry. We have used Hopin on few times. We hosted an big event that was full of problems. It was a S*** show. No way to contact anyone for help. They do not pick up the phones. Sell the subscription, take the money and walk away. I am telling everyone in the Event Industry. Stay away. I never recommend this platform. All Hopin 5-star reviews are fake. They give $20 Amazon gift cards and take fake reviews. After that, they mislead customers. They are Scammers. This is the second time I post my 100% genuine exercise. They removed my first review.
By Tiffany D.
Stay away. We used Hopin on many occassions since June 2020. We considered ourselves experts. But after paying upfront for a full year subscription, we hosted an event that was full of problems...attendees could not access the event. Sound issues and more. It was a $%^# show. Based on this we decided to cancel our subscription and Hopin would not respond to us and or address the issues. STAY AWAY!!!! Thieves...would not refund our money for the remaining unused portion of the year. The amount was over $15,000.
By Diana D.
Nice platform
By Paolo R.
Great software!
By Author V.
Terrible, buy great app Attenddify and shelf it! Then try to hard sell you something with fewer features! I hope they go bust.
By Jack R.
This is a huge scam. I have received over 20 emails from them even though I've unsubsidized twice. I have never even heard of this place until i started getting these emails. I'm real tempted to dig even deeper and get a lawyer involved and sue for harassment
By Samhain Sutton B.
Response from Hopin· Jun 30, 2022
Hi there, we sincerely apologize you're experiencing this and totally understand your frustration. Unfortunately, this is a known issue where someone else is impersonating Hopin and sending emails. We can assure you our team is taking every necessary step to find a resolution. If you would like to discuss further, please send a note to [email protected]. - Veronica Covdy, Sr. Customer Advocacy Manager
I do not know this HOPIN company, there is no telephone number or address, no registration number nothing on their website. In the last two days I have received over 30 SPAMs, their unsubscribe buttons do not work. Quite a mystery. I think your email is incorrect? What kind of an email ends in hopin.to?
By Nicolas D.
Response from Hopin· Jun 30, 2022
Hi there, we sincerely apologize you're experiencing this and totally understand your frustration. Unfortunately, this is a known issue where someone else is impersonating Hopin and sending emails. We can assure you our team is taking every necessary step to find a resolution. If you would like to discuss further, please send a note to [email protected]. - Veronica Covdy, Sr. Customer Advocacy Manager
