honeyinsurance.comReviews of honeyinsurance.com

Working with HoneyQuote resulted in severe administrative errors, financial penalties, and non-existent customer support. I used HoneyQuote to secure a dwelling fire (DP3) policy. They initially wrote an incorrect policy type, and the rewritten policy left an unmitigated 11-day coverage lapse between my prior expiration and the new start date. Despite explicitly confirming via email that they had invoiced my mortgage company to pay the premium directly out of escrow, they failed to ensure payment posted with the carrier. Because HoneyQuote dropped the ball: 1. My mortgage lender flagged the 11-day gap and billed my escrow account a $94 force-placed insurance penalty fee. 2. The carrier is now initiating a policy cancellation for non-payment because HoneyQuote never properly finalized the billing. 3. HoneyQuote provided zero prior notification regarding the billing failure. 4. When I called their customer support line 3 separate times to resolve this emergency, they hung up on me each time. HoneyQuote demonstrated total negligence in managing basic policy setup and mortgagee escrow billing, followed by appalling customer service. Avoid this brokerage if you need a competent team to protect your property.

They had us complete thousands of dollars worth of compliance work the previous year, but when it came time to lodge a claim now, they still denied it. Hard to trust them with your home after that. AVOID

Huge price increase after one year. Told them via return email from their quote, that I did not want to renew. They then took the money out anyway, claiming that they needed more information about who I was? They keep taking money out of my account nearly $500 a month and I already insure with another company, this is so brutal, down over $1950 now, after 4 months I keep telling them to stop, they claim that they cannot verify my identity so they just keep taking money out. If you don't know who I am honey darling, stop taking money out of my account, because every way I look at this, you are stealing from me, and that is a criminal offence. Taking this to ombudsman today, why is it that companies who get you direct debit details think that they have the right to put their hand in and grab your money despite being told 'no'!?

Save yourself the stress. Do not!!! "Sorry about the inconvenience. We will speak to (responsible party) and ask them to fast track your claim." This is the answer they have been giving me for 9 months. Still no progress.

This company is incompetent!! I emailed a request to cancel the policy and confirmation of cancellation of the direct debit No reply so called and was told I didn't have a policy Received an email requesting DOB? one month later I am debited the monthly FEE This has caused my Car insurance to be declined. These people don't know what they are doing& dont care

Endless spam calls.

After two years and NO claims they refuse to reinsure me after ‘a risk review’. At first I was told they couldn’t offer a competitive rate so I asked for the rate and to let me decide if it were competitive or not. Next, got an email from the supervisor saying that was wrong info and they won’t be offering me any policy at all!! Appalling really. Thankfully never had to make a claim with them. Stay away from honey insurance.

Avoid this insurance company at all costs. They lure you in with low cost premiums but god forbid you have to make a claim as the customer service and duty of care toward the claim is non existent. It took 9 months of emailing, texting and finally contacting the State Ombudsman to get what should have taken 2 weeks tops finalised. And still they didn't have the courtesy to make contact to have a conversation or make any apologies for their mistakes. I honestly don't know how they are still hold their licence to trade.